Account Manager, BDM
qode.world
Customer Account Representative, Billing Agent
Sourcefit
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Manage and prioritize Accounts Receivable (AR) tickets and emails, ensuring timely follow-up and resolution of account issues
- Respond promptly and professionally to customer inquiries, complaints, and requests with empathy and a focus on resolution
- Process customer orders, invoices, payments, and account updates accurately and efficiently
- Collaborate with internal teams to resolve service and accounting matters in a timely manner
- Identify and recommend process improvements to enhance customer service and operational efficiency
- Maintain detailed and accurate records of customer interactions, account activities, and related documentation within company systems
- Record working hours, breaks, lunches, and any applicable overtime accurately in the time clock system, requesting supervisor approval for adjustments as needed
- Submit time-off requests in advance for management review and approval
- Adhere to company policies, procedures, and attendance standards as outlined in the Employee Handbook.
Requirements
- Bachelor’s degree holder, or high school graduate with relevant working experience
- Previous experience in customer service and accounts receivable or billing support preferred
- Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams)
- Experience with accounting or ERP software (e.g., NetSuite) is an advantage
- Strong attention to detail, organization, and time management skills
- Excellent communication and active listening skills, with the ability to adjust communication style for technical and non-technical audiences
- Demonstrated problem-solving skills with sound judgment and ability to handle sensitive or confidential matters
- Reliable, punctual, and able to perform effectively under pressure while meeting productivity goals
- Strong teamwork and collaboration skills, with the ability to escalate and resolve complex issues appropriately
- Demonstrates accuracy, thoroughness, and commitment to process improvement and quality outcomes
- Typing speed of 40 WPM or higher.
Benefits
- Work from Home Monday to Friday
- Possible Shifts: 9 PM to 6 AM Manila Time
- 10 PM to 7 AM Manila Time
- 11 PM to 8 AM Manila Time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Accounts Receivablecustomer servicebilling supportMicrosoft OfficeExcelOutlookTeamsaccounting softwareERP softwaretyping speed 40 WPM
Soft skills
attention to detailorganizationtime managementcommunicationactive listeningproblem-solvingreliabilitypunctualityteamworkcollaboration