Sound Physicians

Customer Success Manager

• Develop and maintain deep, trusted relationships with C-suite and senior operational leaders across assigned health systems
• Serve as a thought partner to executive stakeholders by delivering data-driven insights and market intelligence that inform strategic priorities
• Lead executive-level performance, strategy, and growth discussions that position Sound as a long-term strategic partner
• Define and execute the system-level growth strategy in coordination with service line leaders
• Identify and advance opportunities by demonstrating a comprehensive view of Sound’s capabilities and how they align to partner needs
• Shape and structure tailored partnership solutions that drive measurable improvements in total account contribution margin
• Translate complex clinical, operational, and financial dynamics into actionable strategies and engagement plans
• Define annual targets, including revenue growth, performance improvement opportunities, and long-term value creation
• Ensure consistent, high-quality execution of contractual commitments across clinical and operational service lines

VP, Partner Success

Manager

• Supports enterprise growth by advancing the evaluation, development, and scaling of new and existing portfolio offerings
• Conducts structured market assessments, including segmentation, opportunity sizing, competitive landscape analysis, and regulatory dynamics
• Develops financial models and multi-year business cases for new and existing service lines, managed services platforms, and partnership initiatives
• Supports commercialization planning for emerging portfolio offerings, including positioning frameworks and internal playbooks
• Identifies adoption barriers and recommends structured solutions to accelerate uptake and growth

VP, Partner Success

Manager, Portfolio Strategy