SOTI

Technical Support Specialist, Level 1 – Bilingual, German Speaking

SOTI

full-time

Posted on:

Location Type: Remote

Location: Poland

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Tech Stack

AndroidFirewallsiOSSQLVMware

About the role

  • Provide telephone and email based post-sales technical support for our software products
  • Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
  • Work proactively to update customers by reporting progress regarding outstanding queries
  • Endeavor to respond to all customer requests in a timely manner while improving customer experience
  • Provide superior customer service in regards to our MDM solutions.
  • Diagnose and solve application queries and answer customer questions
  • Use various devices to reproduce customer environments in order to troubleshoot issues further

Requirements

  • Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
  • Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
  • Solid understanding of modern Windows client (e.g., Windows 11) and server operating systems (e.g., Windows Server 2019, Windows Server 2022).
  • Experience with database management systems (such as SQL Server) and virtualization technologies (like VMware or Hyper-V) is a plus.
  • Knowledge of mobile computing platforms (Android, iOS)
  • Minimum 1-2 years of relevant experience, exceptions for qualified candidates
  • Outstanding verbal and written communication skills in fluent German and English.
Benefits
  • The People - Our people are our most important resource.
  • The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line.
  • The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
computer networkingOSI modelnetwork protocolssubnettingWindows 11Windows Server 2019Windows Server 2022SQL ServerVMwareHyper-V
Soft Skills
customer servicecommunicationproblem-solvingcollaborationtimelinessproactivitycustomer experience