SoSafe

Customer Programs Manager, French Speaking

SoSafe

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Junior

About the role

  • Monitor the health of existing customers and launch scaled campaigns to drive upsells and improve retention.
  • Analyze data to identify recurring challenges, proactively recommend improvements to existing processes, and deliver best practices to help customers realize maximum value from our products.
  • Create, drive, and iterate 1:many programs and initiatives to implement one-to-many customer engagement strategies that efficiently and effectively deliver results at scale (e.g., email campaigns, office hours, targeted customer consultations).
  • Partner with CSMs, AEs, Product, and Marketing to deliver 1:many experiences across the team’s book of business.
  • Build processes to maintain customer health at scale, using internal dashboards and metrics to identify and respond to risks or opportunities across your book of business (500–1,000 accounts).
  • Serve as a SoSafe operational champion and lead by example to ensure data hygiene in our internal CS tool, Salesforce, and related systems.

Requirements

  • 1+ year of experience in a customer-facing inside sales, Customer Success, BDR, or Product Marketing role.
  • Experience with a SaaS tech stack (Salesforce, Highspot, Planhat, etc.).
  • Diplomacy, tact, and poise when working under pressure through customer issues and escalations.
  • Solution-driven mindset and comfort using data to validate hypotheses and deliver results.
  • Comfortable demonstrating product functionality (training provided); able to present a comprehensive overview of key business use cases.
  • Self-motivated, proactive team player with innovative ideas to drive customer growth, loyalty, and adoption.
  • Fluency in French and English. German, Spanish, and Dutch are a plus.
  • Project management certification (Prince2, PMI, or equivalent) is desirable.
Benefits
  • Work/Life balance: Flexible hours and 33 vacation days.
  • Wellbeing and financial support: Access to Open Up and corporate discounts.
  • Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups.
  • Additional perks: Tech equipment, referral bonuses, and a dog-friendly HQ.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer engagement strategiesemail campaignscustomer consultationsdata hygieneSaaSproduct functionality
Soft Skills
diplomacytactpoisesolution-driven mindsetself-motivatedproactiveteam playerinnovative ideas
Certifications
Project management certificationPrince2PMI