SoPost

Customer Success Manager, German Speaking

SoPost

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Manage post-sale execution of SoPost campaign offerings through various media channels
  • Lead multiple brand partner project timelines/deadlines, creative asset management, campaign onboarding, technology setup and troubleshooting
  • Liaise with brand partners and media teams to consult on digital sampling and creative best practices
  • Report and monitor live campaign activity, problem solving any challenges that may arise, and collaborating with the consumer journeys and Data team
  • Support the Brand Partnership team in the delivery of post campaign analytics and relationship development
  • Communicate brand partner needs with internal senior team members to ensure product development and overall execution aligns with brand partner goals and objectives
  • Support in the development of internal and external documentation
  • Coordinate and manage sample stock deliveries with the warehouse operations team
  • Work closely with the product team to provide feedback and communicate brand needs, helping to shape a customer-first product
  • Mentor and support junior team members
  • Support the Customer Success Team Lead by proactively identifying opportunities to improve our project management services for brand partners
  • Identify key findings and trends from EMEA campaign data that can be shared with the wider team to expand expertise.

Requirements

  • Native proficiency in German and English languages is a must
  • Digital campaign activation experience is strongly preferred
  • Organised and process orientated, with excellent time management capabilities
  • Methodical in approach and process driven, with superb attention to detail
  • Beauty or FMCG category experience would be advantageous
  • Experience of improving internal operational efficiencies
  • Strong critical and analytical thinking skills
  • Excellent written and verbal communication skills
  • Strong relationship and interpersonal skills
  • High level of efficiency and accuracy
  • 2-4 years of related work experience required
Benefits
  • Competitive salary
  • 25 days of annual leave, plus bank holidays and three additional days over Christmas and New Year when all SoPost offices are closed
  • One 'Life Moment' per year of additional leave, which you can define, it could be your child's first day at school, a house move, or your birthday
  • Quarterly wellness allowance
  • After 5 and 10 years (in your 6th and 11th years), the opportunity to take a four-week sabbatical with a generous contribution from SoPost towards whatever inspires you
  • Commitment to growing your professional development, with a training budget to support that commitment, including study support
  • Participation in our annual bonus plan and pension scheme
  • SoPost Me Anywhere — work anywhere in the world for two weeks per year
  • Enhanced maternity leave pay
  • Social events (monthly team lunches, quarterly drinks, and team-building activities)
  • Medical cash plan — a health benefit that helps cover the cost of routine healthcare by reimbursing you for everyday essentials like dental care, optical appointments, and physiotherapy
  • Employee Assistance Programme — 24/7 access to confidential support, counselling services, and expert guidance on wellbeing, finances, and mental health
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital campaign activationproject managementdata analysiscreative asset managementproblem solvingcampaign onboardingtechnology setupanalytics
Soft Skills
time managementattention to detailcritical thinkinganalytical thinkingwritten communicationverbal communicationrelationship buildinginterpersonal skillsmentoringprocess orientation