Customer Success Manager, German Speaking
SoPost
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage post-sale execution of SoPost campaign offerings through various media channels
- Lead multiple brand partner project timelines/deadlines, creative asset management, campaign onboarding, technology setup and troubleshooting
- Liaise with brand partners and media teams to consult on digital sampling and creative best practices
- Report and monitor live campaign activity, problem solving any challenges that may arise, and collaborating with the consumer journeys and Data team
- Support the Brand Partnership team in the delivery of post campaign analytics and relationship development
- Communicate brand partner needs with internal senior team members to ensure product development and overall execution aligns with brand partner goals and objectives
- Support in the development of internal and external documentation
- Coordinate and manage sample stock deliveries with the warehouse operations team
- Work closely with the product team to provide feedback and communicate brand needs, helping to shape a customer-first product
- Mentor and support junior team members
- Support the Customer Success Team Lead by proactively identifying opportunities to improve our project management services for brand partners
- Identify key findings and trends from EMEA campaign data that can be shared with the wider team to expand expertise.
Requirements
- Native proficiency in German and English languages is a must
- Digital campaign activation experience is strongly preferred
- Organised and process orientated, with excellent time management capabilities
- Methodical in approach and process driven, with superb attention to detail
- Beauty or FMCG category experience would be advantageous
- Experience of improving internal operational efficiencies
- Strong critical and analytical thinking skills
- Excellent written and verbal communication skills
- Strong relationship and interpersonal skills
- High level of efficiency and accuracy
- 2-4 years of related work experience required
Benefits
- Competitive salary
- 25 days of annual leave, plus bank holidays and three additional days over Christmas and New Year when all SoPost offices are closed
- One 'Life Moment' per year of additional leave, which you can define, it could be your child's first day at school, a house move, or your birthday
- Quarterly wellness allowance
- After 5 and 10 years (in your 6th and 11th years), the opportunity to take a four-week sabbatical with a generous contribution from SoPost towards whatever inspires you
- Commitment to growing your professional development, with a training budget to support that commitment, including study support
- Participation in our annual bonus plan and pension scheme
- SoPost Me Anywhere — work anywhere in the world for two weeks per year
- Enhanced maternity leave pay
- Social events (monthly team lunches, quarterly drinks, and team-building activities)
- Medical cash plan — a health benefit that helps cover the cost of routine healthcare by reimbursing you for everyday essentials like dental care, optical appointments, and physiotherapy
- Employee Assistance Programme — 24/7 access to confidential support, counselling services, and expert guidance on wellbeing, finances, and mental health
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital campaign activationproject managementdata analysiscreative asset managementproblem solvingcampaign onboardingtechnology setupanalytics
Soft skills
time managementattention to detailcritical thinkinganalytical thinkingwritten communicationverbal communicationrelationship buildinginterpersonal skillsmentoringprocess orientation