SoPost

Account Manager

• The role of Brand Partnerships Manager is integral to the growth and success of our commercial operations.
• Reporting to the Head of Brand Partnerships, the role is focused on driving our business forward by retaining and growing our partnerships with key enterprise brands.
• This is a hybrid role, where you will be required to work from our New York office for a minimum of 2 days per week.
• Maintain and accurately report on the sales pipeline, including the likelihood of closing deals, every quarter.
• Develop senior-level relationships across the industry, collaborating with brand partners to understand their strategic objectives and ensure we are delivering value to each account.
• Develop an account planning strategy that defines the structure and opportunities for growth within each account.
• Deliver on agreed sales objectives and revenue targets.
• Stay up-to-date on the product roadmap and upcoming launches within SoPost, as well as the broader digital media ecosystem, to identify potential opportunities with existing brand partners.
• Maintain a CRM database of key contacts and prospects.
• Identify and attend industry events to network and raise SoPost’s profile within the beauty and CPG industry, where new business opportunities exist.

Brand Partnerships Manager, North America

Customer Success Manager

• Manage post-sale execution of SoPost campaign offerings through various media channels
• Lead multiple brand partner project timelines/deadlines, creative asset management, campaign onboarding, technology setup and troubleshooting
• Liaise with brand partners and media teams to consult on digital sampling and creative best practices
• Report and monitor live campaign activity, problem solving any challenges that may arise, and collaborating with the consumer journeys and Data team
• Support the Brand Partnership team in the delivery of post campaign analytics and relationship development
• Communicate brand partner needs with internal senior team members to ensure product development and overall execution aligns with brand partner goals and objectives
• Support in the development of internal and external documentation
• Coordinate and manage sample stock deliveries with the warehouse operations team
• Work closely with the product team to provide feedback and communicate brand needs, helping to shape a customer-first product
• Mentor and support junior team members
• Support the Customer Success Team Lead by proactively identifying opportunities to improve our project management services for brand partners
• Identify key findings and trends from EMEA campaign data that can be shared with the wider team to expand expertise.

Brand Partnerships Manager, North America

Customer Success Manager, German Speaking