Sophos

SDET

• Own end‑to‑end quality for assigned features, components, or services
• Design and execute functional, integration, system, and regression testing
• Perform exploratory testing to uncover edge cases and failure scenarios
• Identify, document, and track defects with clear reproduction steps and impact analysis
• Prioritize effectively, stay focused, and drive tasks through to completion
• Design, develop, and maintain automated test cases for APIs, backend systems, and/or UI
• Actively participate in CI/CD pipelines to support continuous testing
• Work closely with developers, product managers, and other QA engineers
• Participate in requirement and design reviews to ensure testability and risk coverage
• Collaborate with developers to debug issues and validate fixes
• Analyze test results and provide quality insights to support release decisions
• Contribute to improving test coverage, tools, and processes

Software Development Engineer in Test – Network Security

QA Engineer

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Senior Software Engineer – Quality Engineering, Testing

Customer Success Manager

• Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer.
• Establish key relationships within the customer, ensuring regular check-ins to understand, and address promptly, client needs and concerns.
• Develop strong relationships with key buyers and influencers in customer accounts and leverage these during the lifetime of the customer.
• Partner with the customer to build a joint plan for success, maintaining a detailed understanding of customer’s business to achieve high levels of customer satisfaction, engagement, adoption of Sophos technology.
• Deliver an outstanding customer experience to support our brand promise of delivering superior cybersecurity outcomes and to facilitate the cross sell and upsell of services and products
• Monitor customer analytics and KPIs to reinforce the value of the customer solution and identify areas to improve customer experience and optimize the solution.
• Conduct regular business reviews, clearly articulating the specific value Sophos’ services are delivering to the customer and progress on specific customer milestones and goals.
• Coordinate activities of associated roles across onboarding, sales, product operations, services, and renewals to ensure smooth handoffs and optimal customer experience.
• Sustain business growth and profitability by maximizing value, driving usage, adoption, upselling services, and reducing churn.
• Act as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within Sophos are engaged for quick resolution
• Work within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience.
• Must be willing to travel

Senior Customer Success Manager – ANZ

Marketing

• Define and own Sophos’s ABX operating model across Mid‑Market and Enterprise.
• Lead target account selection and tiering in partnership with Sales, Sales Ops, and RevOps.
• Orchestrate complex buying groups by mapping stakeholders, identifying coverage gaps, and activating plays.
• Drive AI‑first personalization at scale, including AI‑generated content variants.
• Build and operationalize an ABX plays library, with clearly defined triggers, audiences, content, channels, sales actions, and success metrics.
• Own ABX measurement, attribution, and reporting.
• Ensure tight Sales and BDR alignment, owning the operating cadence and pipeline reviews across regions.
• Serve as steward of the ABX tech stack, driving adoption, ROI, and continuous improvement across intent, engagement, CRM, analytics, and AI tools.
• Operate as a cross‑functional program leader, influencing Marketing, Sales, BDR, CS, RevOps, and regional teams without direct authority.

Senior Marketing Manager, ABX Strategist

Account Executive

• Develop a set of selected strategic partners; existing and net new.
• Develop relationships at all levels across the partner to drive revenue growth and profitability.
• Build and execute business plans that identify, develop and close incremental opportunities to deliver outstanding growth for the partner and Sophos.
• Enable partners to take full advantage of Sophos comprehensive solution and services portfolio to improve their customer’s security protection and response.
• Directly support partners qualify and close complex customer deals, engaging wider sales and sales engineer teams where required, gather insights to ensure accurate business forecasting.
• Own and manage the frequent joint business review, and planning process between Partners’ and Sophos decision makers, incl. clearly defined KPI’s and SMART goals with agreed outcomes.
• Collaborate to develop marketing plans with partners to drive incremental sales pipeline ensuring high return on investment from activities like lead gen campaigns and events.
• Coordinate the involvement of Sophos staff, including product management, sales, SE, marketing, support, service and management resources to meet partner performance objectives and partner expectations.
• Drive high renewal rates by ensuring partners focus on their renewals and build an engagement plan to align Sophos and Partner teams, identify new business and cross sell opportunities.
• Motivate, educate and ensure Partner sales and technical staff are go-to-market ready, provide access to certification and training materials and develop an enablement plan.
• Travel both local, nationwide and some international is required to ensure engagement across aligned partners and as a component of managing the landscape, and working at Sophos.

Channel Account Executive

Backend Engineer

• Design, develop, test, and maintain backend services and APIs using Go, with a focus on scalability, reliability, and security.
• Build and enhance identity-related services (e.g. authentication, authorisation, user and service identities, token management, policy enforcement).
• Contribute to system design and technical discussions, helping shape service architecture and implementation approaches.
• Write clean, maintainable, and well-tested code, following best practices in software engineering and secure development.
• Participate in code reviews, providing constructive feedback and ensuring high code quality across the team.
• Collaborate effectively with cross-functional teams, including product management, security, SRE, and other engineering teams.
• Troubleshoot, debug, and resolve issues in production systems, participating in on-call rotations as required.
• Continuously improve engineering processes, tooling, and system observability.

Software Development Engineer in Test – Network Security

Senior Software Engineer – Quality Engineering, Testing

Senior Customer Success Manager – ANZ

Senior Marketing Manager, ABX Strategist

Channel Account Executive

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