Senior Customer Success Manager – ANZ

Sophos

Senior Customer Success Consultant managing key customer relationships for Sophos' Managed Detection and Response service. Driving customer engagement and ensuring satisfaction with cybersecurity solutions.

Posted 5/19/2026full-timeRemote • 🇦🇺 AustraliaSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer.
Establish key relationships within the customer, ensuring regular check-ins to understand, and address promptly, client needs and concerns.
Develop strong relationships with key buyers and influencers in customer accounts and leverage these during the lifetime of the customer.
Partner with the customer to build a joint plan for success, maintaining a detailed understanding of customer’s business to achieve high levels of customer satisfaction, engagement, adoption of Sophos technology.
Deliver an outstanding customer experience to support our brand promise of delivering superior cybersecurity outcomes and to facilitate the cross sell and upsell of services and products
Monitor customer analytics and KPIs to reinforce the value of the customer solution and identify areas to improve customer experience and optimize the solution.
Conduct regular business reviews, clearly articulating the specific value Sophos’ services are delivering to the customer and progress on specific customer milestones and goals.
Coordinate activities of associated roles across onboarding, sales, product operations, services, and renewals to ensure smooth handoffs and optimal customer experience.
Sustain business growth and profitability by maximizing value, driving usage, adoption, upselling services, and reducing churn.
Act as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within Sophos are engaged for quick resolution
Work within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience.
Must be willing to travel

Requirements

What you’ll need

5+ years’ experience in customer success roles, additional experience in customer support, sales, or business development is a plus.
Exceptional ability to communicate and foster positive business relationships, and comfortable being accountable for driving success with customers
Experience of translating customer issues and needs into business or solution requirements.
Ability to be seen as a trusted advisor to senior executives in large organisations and be able to build strategic account plans.
Excellent organisational skills and ability to establish milestones and keep project plans on task.
Understanding how organisations measure value, drive revenue with experience of recurring revenue sales models and renewal processes an advantage
Solid technical acumen, able to explain the benefits of different technologies, strong cybersecurity knowledge an advantage.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sophos Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1985 🔒 Cybersecurity ☁️ SaaS 💰 Post-IPO Equity on 2021-08 Cybersecurity
SaaS Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture. Senior Customer Success Manager – ANZ Job not on LinkedIn 🔥 37 minutes ago 🇦🇺 Australia – Remote ⏰ Full Time 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer.
Establish key relationships within the customer, ensuring regular check-ins to understand, and address promptly, client needs and concerns.
Develop strong relationships with key buyers and influencers in customer accounts and leverage these during the lifetime of the customer.
Partner with the customer to build a joint plan for success, maintaining a detailed understanding of customer’s business to achieve high levels of customer satisfaction, engagement, adoption of Sophos technology.
Deliver an outstanding customer experience to support our brand promise of delivering superior cybersecurity outcomes and to facilitate the cross sell and upsell of services and products
Monitor customer analytics and KPIs to reinforce the value of the customer solution and identify areas to improve customer experience and optimize the solution.
Conduct regular business reviews, clearly articulating the specific value Sophos’ services are delivering to the customer and progress on specific customer milestones and goals.
Coordinate activities of associated roles across onboarding, sales, product operations, services, and renewals to ensure smooth handoffs and optimal customer experience.
Sustain business growth and profitability by maximizing value, driving usage, adoption, upselling services, and reducing churn.
Act as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within Sophos are engaged for quick resolution
Work within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience.
Must be willing to travel 🎯 Requirements
5+ years’ experience in customer success roles, additional experience in customer support, sales, or business development is a plus.
Exceptional ability to communicate and foster positive business relationships, and comfortable being accountable for driving success with customers
Experience of translating customer issues and needs into business or solution requirements.
Ability to be seen as a trusted advisor to senior executives in large organisations and be able to build strategic account plans.
Excellent organisational skills and ability to establish milestones and keep project plans on task.
Understanding how organisations measure value, drive revenue with experience of recurring revenue sales models and renewal processes an advantage
Solid technical acumen, able to explain the benefits of different technologies, strong cybersecurity knowledge an advantage. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Customer Success Consultant 🔥 6 hours ago Compass Education 201 - 500 📚 Education ☁️ SaaS Website LinkedIn All Job Openings Senior Customer Success Consultant advising Australian schools on maximizing their value from Compass. Leading complex implementations, building relationships, and shaping success plans for key accounts. 🇦🇺 Australia – Remote ⏰ Full Time 🟠 Senior 🏆 Customer Success Senior CRM Analyst – iGaming 🕒 3 days ago Associated Nerd Global 1 - 10 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Senior CRM Analyst for a gaming startup, optimizing CRM campaigns and strategies in a remote role. Work independently in a cross-disciplinary team focused on data-driven decisions. 🇦🇺 Australia – Remote 💵 R$10k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Manager – APJ 🕒 4 days ago GitLab 1001 - 5000 🤖 Artificial Intelligence 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager helping clients realize the value of GitLab's DevSecOps platform through adoption and advocacy. Driving measurable outcomes and collaborating across teams. 🇦🇺 Australia – Remote 💰 Secondary Market on 2020-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Operations Manager 🕒 4 days ago Medibank 1001 - 5000 ⚕️ Healthcare Insurance 🧘 Wellness Website LinkedIn All Job Openings Customer Success Operations Manager leading customer success lifecycle at Amplar Health. Enabling operational backbone for customer-facing teams and driving impactful outcomes. 🇦🇺 Australia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Partner Success Manager 🕒 5 days ago Corporate Travel Management (CTM) Group 1001 - 5000 🤝 B2B Website LinkedIn All Job Openings Coordinate and manage the CTM Partner Program overseeing a global portfolio of partners. Drive partner value and operational excellence while aligning with CTM’s business strategies. 🇦🇺 Australia – Remote 💵 $80k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer successcustomer supportsalesbusiness developmentcybersecurity knowledgerecurring revenue sales modelsrenewal processescustomer analyticsKPI monitoringproject management

Soft Skills

communicationrelationship buildingaccountabilitystrategic planningorganizational skillsproblem-solvingtrust buildingcustomer engagementcollaborationadaptability