Sophos

Customer Success Manager

• Drive product adoption and customer outcomes through 1:1 and 1:many channels including video calls, email engagement, and webinars.
• Support a range of digital touch points, aiming to bring customers to value in all stages of the customer lifecycle.
• Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities.
• Own timely escalation of customer and internal queries, understanding when to escalate vs when to problem solve/deep dive.
• Conduct effective and engaging customer calls and webinars.
• Manage and prioritize a high volume of daily tasks.
• Collaborate cross-functionally with Renewals, Sales, Product, and CS teams.
• Monitor customer health indicators to identify engagement opportunities and risk signals.

Customer Success Manager – Scale, Italian or Spanish Speaker

Customer Success Manager – Scale, German Speaker

Customer Success Associate – Scale

QA Engineer

• Lead end-to-end QA activities across complex Back Office systems, workflows, integrations, and enterprise business processes.
• Develop and execute effective test strategies, test plans, and validation approaches aligned with business and technical objectives.
• Ensure release readiness, production stability, and high-quality delivery outcomes across multiple initiatives.
• Manage competing priorities between BAU support and project deliverables while maintaining QA standards.
• Apply risk-based testing methodologies to prioritize testing efforts effectively.
• Identify quality risks, dependencies, gaps, and release concerns early, and provide actionable mitigation plans.
• Take initiative during critical delivery situations such as unclear requirements, testing blockers, integration issues, or release instability.
• Partner closely with business stakeholders to align on quality expectations and release readiness.
• Act as a trusted QA advisor, communicating risks, progress, and recommendations clearly.
• Influence decisions through expertise, data-driven insights, and effective communication.
• Demonstrate strong individual contributor leadership through accountability, professionalism, and ownership.
• Mentor and support QA engineers through coaching, reviews, collaboration, and knowledge sharing.
• Promote a culture of continuous learning, operational excellence, and quality-first thinking.
• Drive the adoption of AI-powered QA solutions and intelligent automation practices across testing processes.
• Champion automation-first and AI-assisted testing approaches to improve efficiency, scalability, and coverage.
• Identify opportunities to reduce manual effort and optimize QA processes through automation and innovation.

Senior QA Consultant – SAP, Zuora, Finance Systems

Sales Engineer

• Work closely with sales team counterparts to create a strategy for success in your named accounts.
• Assume technical ownership of all opportunities for assigned prospective and existing customer enterprise accounts in your assigned region: Southern California and Hawaii (subject to change).
• Conduct pre-sales engagements including web meetings, demonstrations, onsite meetings, and proof of value to demonstrate business value derived from Sophos solutions.
• Coordinate with appropriate internal groups to generate and deliver winning Contract Bids, Proposals, RFI/RFP Responses, and Statements of Work.
• Develop strong relationships with key buyers and influencers in customers and leverage these during the sales process.
• Expand Sophos solutions and services within the existing customer base by educating key contacts and assessing a customer’s security needs.
• Support additional Account Executives focused on Net New Logo acquisition initiatives.
• Evangelize Sophos by conducting external training, engaging with social media, and speaking at events or industry groups.
• Effectively utilize Salesforce and Vivun to track SE Activity and opportunities through presales stages.
• Provide feedback to product teams and directly influence global product roadmaps and feature enhancements.
• Utilize AI for efficiency, research, and wherever appropriate to enhance your deliverables to customers, prospects, and partners.
• Work with the Channel Sales team and partner community to create a pipeline through indirect engagements.
• Enable Channel partners through onsite meetings, trainings, and events.

Enterprise Sales Engineer

Full-stack Engineer

• Write code, primarily in TypeScript, across frontend (e.g. Vue, React, Angular) and backend services.
• Design and implement APIs to query, aggregate, and serve data reliably at scale.
• Debug production issues and improve system performance, reliability, and code quality.
• Learn the fundamentals of building cloud infrastructure using Infrastructure as Code (e.g., Terraform).
• Participate in research, prototype and evaluate solutions, making thoughtful technical trade-offs.
• Contribute to code reviews and automated testing to enable safe, frequent releases.
• Use the latest AI coding tools to help you learn faster and accelerate delivery, while building the deep engineering foundations to become an expert in your own right. Collaborate with experienced engineers, Product Managers, UI designers, and Cyber Analysts to solve meaningful security problems. Contribute to sprint ceremonies, provide dependable estimates, and deliver on commitments with transparency.

Software Engineer, Level 1

Payroll

• Responsible for the end-to-end payroll processing of a number of EMEA payrolls, including preparation, processing, post-Payroll and tax filing, in coordination with the outsourced payroll solution provider
• Maintain payroll processing system and records by gathering, calculating, and inputting data
• Review data feeds from HR system, ensuring fixed data changes are made in the payroll system and data remains consistent across the two systems
• Work closely with the payroll vendor and other third parties to ensure a smooth monthly process
• Provide payroll and benefits reports to HR and Finance
• Maintain the internal Payroll Procedures manual, updating any changes in process and documenting new processes
• Respond to complex payroll questions from cross-functional departments and employees, escalating as needed
• Recommend ongoing process improvements to enhance the quality/reduce the cost of Payroll services
• Ensure compliance and control requirements are met and coordinate and manage the production of all external compliance reporting and deliverables
• Preparation of required reports and/or payment to government agencies, insurance companies or other organisations
• Ensure all ERS/EES Pension contributions are calculated, paid and reported to the relevant investment funds timely and accurately
• Support the internal audit and external audit requests as necessary
• Support HR and HPBPs to help resolve Payroll related issues, employee benefits in kind, irregular payments, employee or vendor inquiries
• Ensure all employee related matters are appropriately dealt with and/or escalated via HR where relevant, particularly (but not restricted to) sickness and absence recording matters required for payroll compliance
• Remain current on all relevant local regulations involving Payroll
• Support Accountants with the Cash forecast on monthly basis and all analysis for monthly variances to Actual/Forecast to EMEA Payroll controller
• Reports to the EMEA Central and overseas Payroll Team leader
• Sound understanding of EMEA payroll compliance - payroll laws and regulations for each country within the region
• Maintains knowledge on rules and regulations governing EMEA region through attendance at workshops and events as needed

EMEA Payroll Specialist

Technical Account Manager

• The Technical Account Manager (TAM) acts as the primary technical advisor for a portfolio of Sophos customers and partners.
• This role combines deep technical expertise with strong customer engagement, ensuring proactive support, faster issue resolution, and long-term customer success.
• You will build an in-depth understanding of customer environments, advocate for their needs internally, and collaborate across teams to deliver high-quality support and strategic guidance.

Senior Technical Account Manager

• Architect, design, and develop products or systems aligned with the technical strategy, delivery timelines, and the quality and functional expectations defined with Product Management.
• Define and support unit, system, and integration testing across your own code and the broader product or system; resolve defects, log issues, and assess potential impact on related products or systems.
• Conduct and contribute to peer reviews of code, designs, and specifications in collaboration with the Development Lead or Manager.
• Manage competing priorities effectively and plan your time to consistently deliver against agreed objectives.
• Partner with Test Leads to recommend appropriate and effective testing strategies for the product or system
• Review requirement specifications for completeness, identify gaps or ambiguities, and propose alternative approaches to Product Management aligned with business needs.
• Drive the adoption of new architectures, technologies, design patterns, and engineering productivity improvements to strengthen quality, reliability, and delivery efficiency across projects or the team.
• Recommend improvements to engineering standards and processes across the wider organization and take ownership of assigned implementation areas.

Principal Software Engineer – NSG Firewall

Account Executive

• Own and deliver against a marketplace and alliances revenue quota, including pipeline creation, acceleration, and closed revenue
• Drive measurable revenue growth through hyperscaler marketplaces and strategic technology alliance partnerships
• Build, manage, and forecast a partner-sourced and partner-influenced pipeline in close collaboration with regional sales teams
• Lead co-sell, co-marketing, and referral motions with hyperscalers and aligned technology alliance partners to support quota attainment
• Develop compelling partner-facing value propositions and sales plays in partnership with Product Marketing
• Partner cross-functionally with Sales, Marketing, Partner, and Product teams to align alliance execution with regional GTM priorities and revenue goals
• Cultivate and manage executive and field-level relationships within hyperscalers and technology alliance partners to drive deal engagement and field alignment
• Execute marketplace GTM motions including private offers, joint offerings, and co-branded campaigns with resellers and technology partners
• Accurately track, forecast, and report marketplace-driven pipeline and revenue, ensuring strong inspection, cadence, and predictability
• Enable and influence regional sales teams through co-sell training, deal strategy sessions, and joint account planning
• Represent the company in joint business reviews, pipeline calls, partner summits, and industry events to drive deal momentum and partner commitment
• Ensure operational rigor, CRM hygiene, and visibility across partner-driven opportunities from creation through close

Channel Account Executive – Cloud and Technology Alliances

Support Engineer

• Provide Sophos customers with Technical Support within the defined parameters of Sophos Support Services including customers with defined SLAs, with a focus on quality and customer satisfaction, covering our Network products
• Provide advanced troubleshooting via remote sessions to modify customer’s environment towards a resolution that includes, but is not limited to: Installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and Unix OS configuration.
• Handle technical escalations within team response/resolution targets
• Ability to work weekend and on-call shifts on a rotational basis
• Provide Team Leader or Manager feedback about Technical Support procedures and policies, to improve overall customer satisfaction as well as engineer efficiency

Technical Support Engineer – Bilingual English and Spanish

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Backend Software Engineer 2

Solutions Engineer

• You will handle all technical aspects of a supporting distribution partners by determining technical requirements and making product trials and evaluations successful.

Security Solutions Consultant – via 3rd party

Events

• Lead end-to-end execution for Black Hat, RSA, Gartner, it-sa, and other major shows working alongside field marketing in regions
• Own booth strategy, messaging hierarchy, and brand environment
• Drive planning and execution for Sales Kickoff, President's Club, launch events, and more
• Align branding, messaging, content production, and logistics
• Manage global and regional formats including hybrid delivery
• Build a tiered library of pre-defined event kits for regional and field teams
• Define booth aesthetics, activations, swag, and messaging by event type and scale
• Ensure regional teams can execute consistently without starting from scratch
• Define and govern event brand standards globally
• Oversee swag strategy, vendor relationships, and production timelines
• Drive global consistency of Sophos branded promotional items and attire
• Partner with Design to evolve booth creative year over year
• Partner with Public Relations on speaker bureau activation at events
• Align speaker opportunities to event strategy and Sophos messaging priorities
• Serve as the central coordination point across field sales, channel, product marketing, PR, and design
• Build event calendars, reporting frameworks, and post-event measurement practices
• Identify and curate corporate promotional sponsorship opportunities to elevate the Sophos brand
• Manage budgets across a portfolio of global events

Senior Marketing Manager – Global Events & Experiences

Marketing

• Build and run Sophos's AIO program end to end.
• Define Sophos's AIO operating model — what we measure, how we earn citations, where we invest, and how AIO interlocks with SEO, content, PR, analyst relations, and product marketing.
• Stand up the visibility tracking system — the prompts, platforms, metrics, and reporting cadence that tell Sophos and its leadership how we are showing up across ChatGPT, Perplexity, Copilot, Gemini, Claude, Google AI Overviews, and emerging surfaces.
• Partner with Content, Product Marketing, and Web to engineer Sophos content so it is retrievable, extractable, and citable by LLMs.
• Work with PR, Analyst Relations, Social Media, and Customer Marketing to build a coordinated citation-seeding program.
• Run continuous monitoring against our competitors across the AI surfaces. Bring back insights, not just data.
• Partner across Strategic GTM, Growth Marketing, Regional Marketing, and Sophos Senior Management Team to drive strategy.
• Make AIO legible to the rest of Sophos. Run brown-bags, build internal playbooks, and represent Sophos externally as the company's AIO voice.