Sony

Manager, Client Services

Sony

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Collaborate with Sony Music, US Supply Chain, and Legacy SCS DC to manage inbound inventory and outbound shipping activities.
  • Conduct daily reviews of open orders and shipments with Legacy SCS DC.
  • Liaise with Connective Global Logistics (CGL) for shipping quotes and optimal transit times.
  • Analyze monthly performance metrics, including on-time shipping and freight spend.
  • Review and validate invoice reports.
  • Lead bi-monthly calls with the Sony Sales Team to review upcoming releases and promotional deals.
  • Provide annual forecasts to the DC and update based on sales input.
  • Prepare and distribute the Monthly Physical Dashboard, including analysis and results for management.
  • Develop, prepare, and analyze monthly SLA and key distribution metrics.
  • Maintain high-level oversight of account-specific operations.
  • Ensure proficiency in order entry, customer maintenance, inventory controls, claims, returns, custom billing, and report creation (Business Objects).
  • Collaborate with Sony IT on system testing and enhancements.
  • Drive process improvements and efficiency initiatives within the team.
  • Review monthly and quarterly inventory comparisons.
  • Validate cycle counts from the DC and update narrative documentation as required.
  • Participate in weekly and ad hoc meetings to support operational goals.

Requirements

  • Bachelor’s degree in business administration.
  • 3–5 years of experience in Supply Chain Management.
  • Proficiency in Microsoft Office Suite.
  • Ability to travel domestically
Benefits
  • You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
  • A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
  • An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
  • Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
  • Investment in your professional growth and development enabling you to thrive in our vibrant community.
  • The space to accelerate progress, positively disrupt, and create what happens next
  • Time off for a winter recess
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
supply chain managementinventory controlsorder entrycustomer maintenanceclaims managementreturns processingreport creationdata analysisperformance metrics analysisforecasting
Soft Skills
collaborationleadershipcommunicationorganizational skillsprocess improvementanalytical thinkingproblem-solvingattention to detailtime managementadaptability