Staff Community Developer

Sony Interactive Entertainment

contract

Posted on: 8/23/2025

Origin: • 🇺🇸 United States • Washington

✨ AI Apply

💰 $76 - $115 per hour

Lead

About the role

Work closely with game directors and leads to set community management strategy
Build a pre-alpha community from the ground up via Discord and other social channels to grow a new multiplayer action game
Design out-of-game systems and events that foster engagement
Draft policies that community members adopt to self-regulate conduct towards good sportsmanship
Design and implement a comprehensive community management strategy (player acquisition, Discord server/channel design, moderator runbooks)
Collaborate with project leaders to establish and enforce trust & safety protocols (content moderation, code-of-conducts)
Establish dialogue with players and drive discussions reflecting studio values
Define and monitor KPIs across community engagement channels and use analytics to report impact
Define and direct player support functions (support runbooks, manage vendors, communication best practices)

Extensive experience (7+ years preferred) in roles encompassing community management, player support, and/or trust and safety within the games industry
Proven and demonstrable experience in developing and managing Discord communities, including:
Demonstrable examples of implementing community guidelines and policies.
Demonstrable experience coordinating events and activities that foster community interaction.
Familiarity with social media platforms and their integration with Discord.
Proficiency in using Discord bots and other moderation tools to enhance community management.
Excellent communication, presentation, and interpersonal skills with the ability to effectively convey complex information to players and developers
Deep understanding of the live service game environment and the importance of community and fostering long-term player engagement and retention.