Sonsio Vehicle Protection

Claims Specialist

• Process standard claims accurately and within SLA
• Maintain detailed claim documentation, photos, and communication logs
• Provide high-quality customer service to contract holders and repair facilities
• Accurately enter and update customer information, interactions, and case details in applicable CRM
• Collaborate effectively with other teams’ members, other departments as well to coordinate customer support efforts and resolve issues
• Achieve call, QA, and attendance metrics
• Follow established workflows, and escalation processes
• Handle and resolve customer complaints in a professional and timely manner.
• Develop and maintain a thorough understanding of the company's products, services, policies, and procedures.

Claims Specialist, Bilingual French Preferred

Customer Support

• Process standard claims accurately and within SLA
• Maintain detailed claim documentation, photos, and communication logs
• Provide high-quality customer service to contract holders and repair facilities
• Accurately enter and update customer information, interactions, and case details in the applicable CRM
• Collaborate effectively with other team members, other departments, as well as coordinate customer support efforts and resolve issues
• Achieve claim adjudication, QA, and attendance metrics
• Follow established workflows and escalation processes
• Handle and resolve customer communications in a professional and timely manner.
• Develop and maintain a thorough understanding of the company's products, services, policies, and procedures.

Claims Specialist, Bilingual French Preferred

Claims Support Specialist, L1