Sonsio Vehicle Protection

Financial Planning and Analysis

• Lead the translation of the strategic plan into an annual operating budget
• Develop and manage the process and preparation of annual budgets, quarterly forecasts, and long‑range financial plans
• Model revenue recognition, claims expenses, and operating expenses trends
• Partner with the leadership team to evaluate new product opportunities, dealer programs, market expansion initiatives, and other projects
• Develop cash flow forecasting and maintain a long-term cash forecast
• Lead financial modeling and analysis to support the development of long-term strategic initiatives and business plans
• Own FP&A projects and initiatives end‑to‑end

Financial Planning & Analysis Manager

Product Manager

• Own the product backlog—define and prioritize user stories, write clear acceptance criteria, and ensure the development team always has well-scoped, actionable work.
• Gather and analyze business requirements to plan enhancements, system upgrades, and new product launches, translating them into tasks that drive process improvements and technical progress.
• Lead weekly sprint planning and prioritization to ensure the right features are being built at the right time and for the right reasons.
• Facilitate cross-functional alignment across developers, functional leaders, project managers, and senior leadership—keeping project direction well-defined and on schedule.
• Communicate project expectations clearly and in a timely manner; deliver product demonstrations to stakeholders at multiple levels of the organization.
• Proactively manage project dependencies, risks, change requests, and milestone deliverables to minimize disruption and maintain momentum.
• Define project scope and objectives in collaboration with relevant stakeholders, ensuring technical feasibility and shared understanding of deliverables.
• Contribute to a culture of collaboration and transparency by championing well-defined processes and keeping teams oriented to shared goals.

Product Owner

Pricing Analyst

• Design, maintain, and evolve pricing frameworks and rate structures for each line of business
• Establish and implement pricing governance standards related to rate construction, documentation, and implementation.
• Ensure pricing execution aligns with approved loss assumptions, underwriting guidelines, and underwriting and administrative profitability targets.
• Participate in cross-functional pricing governance forums where underwriting and administrative assumptions and pricing decisions are reviewed and approved.
• Lead pricing reviews for new products, product revisions, and market expansions.
• Regular presentations to keep leadership informed of the pricing strategy as well as the results of any pricing initiatives for all lines of business.
• Develop and maintain an annual and multi-year pricing strategy for each line of business and customer segment that ensures Sonsio remains competitive in the marketplace, taking into consideration market and industry conditions, such as tariffs and other inflationary and similar developments.

Pricing Manager

Claims Specialist

• Process standard claims accurately and within SLA
• Maintain detailed claim documentation, photos, and communication logs
• Provide high-quality customer service to contract holders and repair facilities
• Accurately enter and update customer information, interactions, and case details in applicable CRM
• Collaborate effectively with other teams’ members, other departments as well to coordinate customer support efforts and resolve issues
• Achieve call, QA, and attendance metrics
• Follow established workflows, and escalation processes
• Handle and resolve customer complaints in a professional and timely manner.
• Develop and maintain a thorough understanding of the company's products, services, policies, and procedures.

Claims Specialist, Bilingual French Preferred

Customer Support

• Process standard claims accurately and within SLA
• Maintain detailed claim documentation, photos, and communication logs
• Provide high-quality customer service to contract holders and repair facilities
• Accurately enter and update customer information, interactions, and case details in the applicable CRM
• Collaborate effectively with other team members, other departments, as well as coordinate customer support efforts and resolve issues
• Achieve claim adjudication, QA, and attendance metrics
• Follow established workflows and escalation processes
• Handle and resolve customer communications in a professional and timely manner.
• Develop and maintain a thorough understanding of the company's products, services, policies, and procedures.

Financial Planning & Analysis Manager

Product Owner

Pricing Manager

Claims Specialist, Bilingual French Preferred

Claims Support Specialist, L1