Sonsio Vehicle Protection

Insurance

• Have thorough knowledge of service agreements, claims guidelines and settlement procedures
• Accurately process claims by following each step of a claim
• Handle claim inquiries from customers and repair facilities and document detailed notes
• Meet call volume and quality standards (minimum 55 calls/day, on phone 80% of the time, answer within 45 seconds, average call ~5.5 minutes)
• Follow Claims comment worksheet for all notes and maintain QA standards (above 90%, audits no more than 2% errors)
• Establish good working relationships with customers and repair facilities
• Process photos for damage verification and document all gathered information
• Handle calls from specific tire programs (Dealer Tire and other level 1 calls) after training
• Update claims throughout the day and update minimum of 7 claims per day when waiting for calls
• Maintain attendance, punctuality, and readiness to take calls

Claims Adjuster