State Sales & Operations Manager
Sonova Group
full-time
Posted on:
Location Type: Office
Location: Melbourne • Australia
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About the role
- Create an environment that enables teams to focus on providing superior client care at all times
- Deliver highest levels of customer service to achieve NPS targets
- Meet or exceed the state budgets
- Leverage all sales and service opportunities to meet sales growth, customer growth, and OPEX objectives
- Ensure diary capacity is managed, via optimal rostering & appointment management
- Lead and manage the team to optimise the productivity of all clinics
- Collaborate with marketing to initiate and execute local area marketing (LAM)
- Work closely with the local leadership team to ensure that all operational functions and clinical services are executed optimally
- Proactively lead, motivate and develop the local leadership team and their clinic teams to drive retention and strengthen clinic capability to ensure KPI’s and other requirements are being met
- Identify and attract talented employees to meet current and future business needs
- Partner with HR to address performance issues and escalated employee relations
- Proactively lead and motivate your team and the clinic teams during times of change
Requirements
- Proven track-record in a similar role
- Retail experience and/or medical device and regulation experience
- Extensive experience in a multisite environment
- Demonstrated experience leading and developing a geographically dispersed team
- Exceptional communication and interpersonal skills at all seniority levels
- Ability to travel on a regular basis
- Bachelor’s degree or equivalent in business, economics/BA or other related field highly regarded
Benefits
- Competitive remuneration package including bonus and car allowance
- Salary packaging options
- Company-funded parental leave
- Birthday Leave
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova Products for yourself and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn eLearning Platform
- Opportunity to grow and develop in your role and beyond
- A values driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
budget managementsales growthcustomer growthOPEX managementappointment managementlocal area marketingKPI managementemployee relationsperformance managementteam development
Soft Skills
leadershipcommunicationinterpersonal skillsmotivationcollaborationteam managementchange managementtalent acquisitionproblem-solvingstrategic thinking
Certifications
Bachelor’s degreebusiness degreeeconomics degree