Support Specialist L2 – Product Configuration, Laboratory Information Systems

Sonic Healthcare Germany GmbH & Co. KG

full-time

Posted on:

Location Type: Office

Location: Hamburg • Germany

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Tech Stack

Linux

About the role

  • Take over the technical support and configuration of our laboratory information system patho.net
  • Actively contribute to the further development of support processes
  • Analyze complex inquiries escalated from L1 support
  • Configure modules, devices, user and site parameters within the LIS
  • Maintain and monitor HL7, LDT and proprietary interfaces to external systems
  • Support rollouts, conduct training sessions and ensure knowledge transfer
  • Work closely with development and administration teams, central operations and the laboratory sites

Requirements

  • Several years of experience in IT support or application management, ideally in a medical environment
  • Solid knowledge of Linux or Windows systems and services
  • Experience with laboratory or hospital information systems is an advantage
  • Familiarity with interface technologies is an advantage (HL7, LDT)
  • Confident presence, strong service orientation and experience delivering training
  • Independent and structured working style with high problem-solving skills
Benefits
  • 30 days annual leave
  • Performance-based compensation
  • Flexible remote work (by agreement)
  • Employer contributions to capital-forming benefits and company pension scheme
  • Subsidy for lunch in our company canteen
  • Bicycle leasing via JobRad
  • Subsidy for corporate fitness via EGYM Wellpass
  • Mental Health Coaching (Fürstenberg Institute): professional counseling service to address and resolve work-related, personal and health issues
  • Access to discount platforms Benefits.me, Corporate Benefits and employee perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportconfigurationlaboratory information systemHL7LDTLinuxWindowsinterface technologiesproblem-solving
Soft Skills
service orientationtraining deliveryindependent workingstructured working style