Sonic Healthcare Germany GmbH & Co. KG

Administration

• Server & infrastructure management: Maintenance and continuous optimization of our Windows server environment
• Virtualization: Provisioning and administration of virtualized systems based on VMware vSphere
• Endpoint management: Further development and management of our endpoints using the Baramundi Management Suite and Microsoft Intune
• Support: 2nd and 3rd level support for our internal IT services
• Project work: Active participation in the planning, coordination and implementation of exciting IT projects

Experienced IT System Administrator, Windows

• Point of contact for our business departments by phone, email and remote access in day-to-day operations.
• Operation, maintenance and execution of Install, Move, Add and Change (IMAC) tasks for IT systems and endpoints.
• Installation, operation and maintenance of Microsoft server and client systems as well as Citrix solutions.
• Analysis, documentation and sustainable resolution of incidents in the ticketing system.
• Monitoring IT systems to ensure stable and smooth operation.
• Participation in security measures and IT projects, with close collaboration with colleagues, customers and service providers.

IT Support, System Administration

Customer Support

• Telephone support and advice for physician practices
• Transmission of test results to office-based physicians (by phone or electronically)
• Maintenance and updating of master data in the Laboratory Information System (LIS)
• Performing blood draws in accordance with hygiene and safety standards
• Reception of visitors

Medical Assistant (MFA) – Laboratory Customer Support

Public Relations

• You work as part of a team on the crucial foundation for laboratory collaboration: you receive incoming sample material, centrifuge and document it carefully, and then distribute it correctly.
• You are responsible for the preanalytical processing of all incoming orders.
• If an order is unclear, you contact the sender to clarify the situation.
• Using various sample distribution devices, including a modern track system, you assign the material reliably.
• Depending on the order, you then send samples to our partner laboratories.
• You also ensure that our high quality standards as well as hygiene and safety regulations are observed at all times.

Laboratory Assistant, Medical Assistant – Preanalytics, Sample Intake

Research Scientist

• Leading and executing projects
• Technical supervision and support of staff
• Organising workflows within the department
• Medical pre-validation of findings
• Handling inquiries from referring physicians/clients
• Conceptual and planning work in coordination with management

Research Associate – Microbiology

• Technical coordination of the DFÜ (remote data transmission) team
• Ensure smooth operation of laboratory software at customers' sites
• Review and optimize internal departmental workflows
• Coordinate duty and vacation schedules
• Provide professional development and technical training for the team
• Serve as point of contact for medical practices and laboratory submitters on lab IT questions
• Install communication software and hardware for our customers (primarily remote, on-site when necessary)
• Maintain and support our communication programs, from remote data transmission to online laboratory requisitions, in a hotline environment
• Maintain master data within the laboratory information system (LIS)
• Train practice and laboratory staff

Team Coordinator IT Customer Support

• Take over the technical support and configuration of our laboratory information system patho.net
• Actively contribute to the further development of support processes
• Analyze complex inquiries escalated from L1 support
• Configure modules, devices, user and site parameters within the LIS
• Maintain and monitor HL7, LDT and proprietary interfaces to external systems
• Support rollouts, conduct training sessions and ensure knowledge transfer
• Work closely with development and administration teams, central operations and the laboratory sites

Support Specialist L2 – Product Configuration, Laboratory Information Systems

Human Resources

• Responsible for the entire applicant management process: creating and posting job adverts, scheduling interviews, conducting interviews through to onboarding
• Liaison with external staffing agencies
• Proficient use of our applicant tracking system (ATS)
• Drafting employment contracts, reference letters, contract amendments, etc.
• Maintaining the digital personnel files
• Handling HR-related inquiries from our employees
• Supporting HR management in various HR projects

HR Generalist – Part-time

Procurement

• Master data management: creation, maintenance and cleansing of material master data
• Internal and external contact person for specialist departments and business partners
• Support in standardizing and automating master data processes and in implementing new functions and interfaces
• Support the ERP team with the migration of legacy data from all Sonic group companies in Germany
• Prompt handling of requests and direct coordination with procurement management

Procurement Master Data Specialist

• Carrying out safety-related inspections and tests
• Maintenance, servicing and testing of laboratory auxiliary equipment
• Project work in cooperation with building/facilities and IT teams

Electrical Specialist – DGUV V3 Inspector, Field Service

Auditor

• Prepare and conduct internal audits, perform data analyses, and provide advisory support in Finance/Operations, e.g., procurement, accounting, healthcare billing, and HR/payroll in our partner laboratories (independently and as part of a team)
• Prepare reports, document recommended actions, and follow up on activities
• Maintain close, trusted collaboration through active listening and solution-oriented actions with all laboratory locations in Europe as well as with the corporate headquarters in Sydney
• Ensure constructive and respectful communication with all stakeholders, including in challenging situations
• Serve as a competent and trusted point of contact for process-related questions across the entire corporate group

Internal Auditor

• Design, build and further develop central IT infrastructures in the data center
• Operation, securing and monitoring of central applications
• Technical support of central applications including release management, interface operation (HL7, LDT) and performance monitoring
• 2nd-level support for central applications
• Technical operations documentation and ensuring system stability
• Administration and hardening of Windows systems in the data center
• Planning, implementation, securing, operation and monitoring of the central network infrastructure
• Participation in the design, planning, coordination and implementation of central IT projects
• Introduction and operation of new central services and software solutions
• Implementation of data protection and IT security requirements in a medical environment (e.g., GDPR, ISO 27001)

Senior Windows Data Center Administrator – Software Support Specialist

Accounts Receivable

• Verification, posting and investigation of incoming payments
• Monitoring and resolving open items
• Managing dunning and collection processes
• Account maintenance and reconciliation
• Maintaining master data

Accounts Receivable Clerk

• Operation & development: Installation, configuration and reliable maintenance of our unified communication system landscape
• Cisco UC expertise: Administration and continuous optimization of the Cisco Unified Communications Manager (CUCM/CallManager) environment as well as connected third-party solutions
• Technical implementation: Analyze business requirements, derive technical tasks and produce precise documentation
• Quality & stability: Plan and implement updates, functional tests and other quality assurance measures
• Support: Independently handle tickets in 2nd- and 3rd-level support
• Project work: Participate in planning, coordinating and implementing IT and infrastructure projects in the UC area

Experienced IT System Administrator – Unified Communication, VoIP, Technical Project Coordination

Consultant

• Project planning and introduction of D365 FO at our locations
• Support in the implementation and optimization of the system
• Ensure system operation through close collaboration with key users
• Training and support of end users and key users