SonderMind

Marketing Operations

• Build, test, and launch lifecycle communications, including email, SMS, in-app, and push messaging, utilizing Iterable.
• Perform quality assurance of campaigns with a strong attention to detail.
• Manage audiences and segmentation lists, ensuring list health and accuracy.
• Maintain and manage A/B testing roadmap and recommend testing opportunities based on data-driven insights.
• Deliver reporting of marketing campaign results to internal stakeholders.
• Troubleshoot and participate in root cause analyses, defining and implementing improvement recommendations.
• Scope, manage, and deliver campaigns from intake to execution.
• Maintain and optimize marketing campaign processes to improve efficiency.
• Align with internal stakeholders, such as product and engineering, on process, workflows, execution, and enablement.
• Gain proficiency in SonderMind’s marketing tools and processes, particularly Iterable.
• Fully manage the campaign process from intake to execution.
• Take ownership of A/B testing, using data to suggest optimizations.
• Deliver performance reports with actionable insights and implement process improvements.
• Drive strategic optimizations, refine workflows, and contribute to cross-functional collaboration.

Lifecycle Marketing Operations Associate

Account Manager

• Lead end-to-end payor contracting efforts, including strategy development, negotiation, and execution of new and existing agreements across national and regional markets, ensuring compliance, scalability, and sustainability.
• Build and deepen relationships with payor decision-makers, positioning SonderMind as a high-performing, data-driven behavioral health partner.
• Develop and execute partner enablement strategies, create partner enablement playbooks, oversee RFPs/proposals, and manage the creation of onboarding guides.
• Manage cross-functional project teams to operationalize payor contracts, resolve implementation issues, and ensure alignment with clinical and financial goals.
• Represent SonderMind at industry forums by attending conferences, trade shows, partner events, and other industry gatherings to increase company visibility and forge new strategic alliances.
• Leverage data analytics to articulate SonderMind’s value proposition, identify opportunities for collaboration, and support contract performance improvement.
• Design, monitor, and interpret payor contracting KPIs and dashboards to track growth, financial performance, utilization, RCM metrics, and more.
• Monitor market trends and health policy developments to inform partnership strategy and drive innovation in behavioral health contracting.
• Mentor and guide team members involved in payor relations, cultivating a high-performance, results-driven culture.

Director of Payor Partnerships

Engineering Manager

• About SonderMind: SonderMind believes everyone deserves one personalized, connected, and effective mental health destination; our clinicians leverage digital tools to deliver high-quality care and to develop thriving practices. Remote-first, global team across US and Europe.
• Role: Engineering Manager leads and scales a diverse, distributed engineering team in an AI-driven environment across mobile, front-end, full-stack, and AI/ML.
• You will partner with product managers, designers, and clinical experts to align technology with our mission, ensuring robust, scalable solutions that are delightful for users.
• This is a high-impact leadership role blending hands-on technical insight with strategic thinking.
• Our benefits include flexible hybrid work, generous PTO, therapy coverage, comprehensive medical plans, 401K with match, and more.