SonderMind

Account Manager

• Lead the nationwide expansion of VA partnerships, increase referral volume, and develop new opportunities with DOD, TRICARE, and other government agencies.
• Build and mentor a high-performing Account Management team focused on driving results and scaling the VA business.
• Optimize workflows, improve referral processes, and collaborate with cross-functional teams to streamline operations and increase efficiency.
• Align VA strategy with company goals, advocate for resources, and strengthen relationships with key partners including TriWest, Optum, and VAMCs.
• Own the VA business P&L, drive profitability, and use data-driven insights to refine strategy and secure executive support for initiatives.

Director, Military & Government Partnerships

Sales Development Rep

• Proactively manage a robust pipeline of inbound and outbound leads to maintain a steady flow of provider candidates.
• Conduct extensive prospecting efforts and create outbound campaigns to generate new leads.
• Create and execute outbound email and cold call campaigns to engage net new providers, utilizing creative approaches tailored to various segments of licensed therapists.
• Maintain accountability for daily and weekly activity metrics, ensuring consistent outreach through various channels, including phone, email, and social platforms.
• Screen and qualify prospective providers based on criteria
• Update warm pipeline’s ‘next steps’ section daily, ensuring timely follow-ups and outreach to keep provider recruitment on pace.
• Maintain a high level of attention to detail in data entry within our CRM system, ensuring all provider information is thoroughly documented and up to date.
• Act as the initial point of contact for prospective providers, guiding them through the recruitment process and providing an exceptional onboarding experience.
• Ensure recruitment efforts align with legal, ethical, and company-specific guidelines for licensure and credentialing.
• Collaborate with the internal credentialing team to streamline the transition from recruitment to active participation within our provider group.
• Participate in team interviews for new hires, providing input during hiring decision meetings to offer insight on potential candidates and contribute to the final hiring decisions.
• Assist in onboarding and training new SDRs, sharing best practices for cold outreach, lead management, and provider vetting processes.
• Take full responsibility for personal quotas and self-improvement by consistently seeking feedback, analyzing individual performance, and adapting strategies to improve efficiency and results.

Sales Development Representative

Product Manager

• Be the voice of our users. Conduct high-impact user research and leverage user feedback in all its forms to accurately capture and represent member needs and the way they interact with our product. Use those insights to inform product decisions, deliver on user needs and drive meaningful outcomes for the business.
• Own critical roadmap areas. Take responsibility for a significant portion of the Care Navigation roadmap, including Unified Front Door initiatives. Translate strategy into clear, prioritized features that meaningfully improve activation and client yield.
• Drive end-to-end product development. Lead discovery, ideation, scoping, execution, and launch of user-centric features. Define key performance metrics, analyze outcomes, and continuously optimize.
• Drive operational excellence through collaboration and communication. Lead and collaborate with design, engineering and other cross functional peers and leadership to provide input and visibility into the product development process and define and ship a consistent, high quality experience across the “whole product”.

• Own and execute a payor and employer engagement and sales strategy, including the creation of a business plan and partner enablement playbook
• Build and maintain 1:1 relationships with high-value payor, employer, channel, consulting and broker partners
• Represent SonderMind at key industry conferences, events, and meetings to grow visibility and partner engagement
• Support SonderMind's sales efforts through relationship development, co-selling, and market education
• Present and demo SonderMind’s digital behavioral health solution to partners at a compelling and strategic level Negotiate and manage partnership agreements, including data sharing, performance tracking, and contract execution
• Keep internal teams - Payor Strategy, Product, Clinical, Marketing and Enterprise teams - rowing together to deliver a unified and seamless partner experience
• Be responsible to deliver against and crush sales and performance targets

Manager, Employer and Payor Partnerships

Operations

• Act as the embedded systems expert for the Care Coordination department, developing a deep understanding of its workflows, tools, and performance drivers.
• Lead implementation projects for new tools, enhancements, and integrations related to Care Coordination.
• Partner with BizOps and technical/vendor teams to align system functionality with Care Coordination workflows. Translate operational needs into clear requirements and ensure configurations and automations support efficiency, compliance, and ease of use.
• Partner with technical and vendor teams to gather requirements, test solutions, and provide operational feedback that ensures tools like TalkDesk and Magical effectively support Care Coordination workflows. Facilitate communication between stakeholders to align system updates with frontline needs.
• Act as the first line of escalation for Care Coordination system/tool issues, triaging and resolving backend challenges while ensuring minimal disruption to daily operations.
• Partner with Analytics to ensure Care Coordination data is captured accurately and reliably for scorecards, dashboards, and reporting needs.

Operations & Enablement Lead, Care Coordination

Backend Engineer

• Own key platform APIs end to end, from RFC to rollout and monitoring
• Shape the partner developer experience (docs, SDKs, sample apps, sandbox flows)
• Build clean contracts and stable interfaces for identity, eligibility, scheduling, claims, and reporting
• Work with standards like OAuth2/OpenID Connect and FHIR/HL7 when they help, and keep things simple when they don’t
• Collaborate with product, security, data, and customer teams to turn real integration pain points into shipped solutions
• Measure impact and iterate quickly
• Lead the design, development, and optimization of services built on Ruby on Rails.
• Architect and implement event-based systems leveraging RabbitMQ and other messaging technologies.
• Design and optimize schemas and queries for relational databases (e.g., PostgreSQL, MySQL).
• Drive the development of FHIR-compliant APIs for healthcare interoperability.
• Provide technical leadership and mentorship to engineers across teams.
• Partner with product, compliance, and business stakeholders to translate healthcare workflows into reliable software solutions.
• Advocate for engineering best practices including code quality, testing, CI/CD, and system observability.
• Collaborate in cross-functional discussions on scalability, security, and patient data protection.

Staff Ruby on Rails Engineer

AI Engineer

• Design, train, fine-tune, and evaluate machine learning and large language models (LLMs) creating hyper-personalized and highly effective Agentic AI Systems.
• Apply context engineering and prompt engineering techniques to optimize model behavior, improve accuracy, and ensure reliability in production.
• Develop rigorous evaluation standards that not only measure system performance but also establish the gold standard for efficacy, empathy, and clinical soundness in AI-powered agents.
• Contribute to production-grade ML systems, including model deployment, monitoring, and optimization.
• Leverage MLOps tools for experiment tracking, model management, and reproducibility.
• Collaborate with cross-functional teams to integrate AI into real-world applications, including direct collaboration with clinical partners.
• Proactively identify blockers, ask the right questions, and drive projects forward in ambiguous environments.
• Mentor and learn within the team—sharing knowledge on ML techniques, fine-tuning and optimization strategies, and engineering practices.

Staff AI Engineer

Engineering Manager

• Lead and scale a full stack (backend, web, AI) globally distributed engineering team, fostering collaboration across time zones and driving high-impact delivery.
• Drive innovation in AI/ML-powered product development for mental health solutions, integrating cutting-edge intelligent features into a mobile platform, using LLMs, agentic workflows and home grown models.
• Champion a quick validation of prototypes based execution approach, ensuring our applications provide seamless, user-centric experiences on all our surfaces.
• Architect and oversee a robust scalable distributed systems infrastructure as we transition from monolith to cloud-native microservices.
• Collaborate cross-functionally with product, design, data, and clinical teams to align engineering initiatives with business and user needs, delivering features that push the envelope to advance our mission.

• The Head of Military & Government Partnerships is responsible for leading, scaling, and optimizing SonderMind’s VA business while expanding into the broader military and government segments.
• Own the strategy and execution for VA partnerships, including expanding referral volume, optimizing operational efficiency, and developing long-term relationships with VA Medical Centers (VAMCs) and key government stakeholders.
• Lead a high-performing national Account Management team, ensuring they have the structure, tools, and support needed to execute at scale while focusing on strategic initiatives that position SonderMind for future growth in the military and government mental health space.
• Collaborate closely with Executive Leadership, Finance, Product, and Operations teams to ensure the business is well-positioned for sustainable growth.

Director – Military & Government Partnerships

Marketing Operations

• Build, test, and launch lifecycle communications, including email, SMS, in-app, and push messaging, utilizing Iterable.
• Perform quality assurance of campaigns with a strong attention to detail.
• Manage audiences and segmentation lists, ensuring list health and accuracy.
• Maintain and manage A/B testing roadmap and recommend testing opportunities based on data-driven insights.
• Deliver reporting of marketing campaign results to internal stakeholders.
• Troubleshoot and participate in root cause analyses, defining and implementing improvement recommendations.
• Scope, manage, and deliver campaigns from intake to execution.
• Maintain and optimize marketing campaign processes to improve efficiency.
• Align with internal stakeholders, such as product and engineering, on process, workflows, execution, and enablement.
• Gain proficiency in SonderMind’s marketing tools and processes, particularly Iterable.
• Fully manage the campaign process from intake to execution.
• Take ownership of A/B testing, using data to suggest optimizations.
• Deliver performance reports with actionable insights and implement process improvements.
• Drive strategic optimizations, refine workflows, and contribute to cross-functional collaboration.

Lifecycle Marketing Operations Associate

• Lead end-to-end payor contracting efforts, including strategy development, negotiation, and execution of new and existing agreements across national and regional markets, ensuring compliance, scalability, and sustainability.
• Build and deepen relationships with payor decision-makers, positioning SonderMind as a high-performing, data-driven behavioral health partner.
• Develop and execute partner enablement strategies, create partner enablement playbooks, oversee RFPs/proposals, and manage the creation of onboarding guides.
• Manage cross-functional project teams to operationalize payor contracts, resolve implementation issues, and ensure alignment with clinical and financial goals.
• Represent SonderMind at industry forums by attending conferences, trade shows, partner events, and other industry gatherings to increase company visibility and forge new strategic alliances.
• Leverage data analytics to articulate SonderMind’s value proposition, identify opportunities for collaboration, and support contract performance improvement.
• Design, monitor, and interpret payor contracting KPIs and dashboards to track growth, financial performance, utilization, RCM metrics, and more.
• Monitor market trends and health policy developments to inform partnership strategy and drive innovation in behavioral health contracting.
• Mentor and guide team members involved in payor relations, cultivating a high-performance, results-driven culture.

Director of Payor Partnerships

• About SonderMind: SonderMind believes everyone deserves one personalized, connected, and effective mental health destination; our clinicians leverage digital tools to deliver high-quality care and to develop thriving practices. Remote-first, global team across US and Europe.
• Role: Engineering Manager leads and scales a diverse, distributed engineering team in an AI-driven environment across mobile, front-end, full-stack, and AI/ML.
• You will partner with product managers, designers, and clinical experts to align technology with our mission, ensuring robust, scalable solutions that are delightful for users.
• This is a high-impact leadership role blending hands-on technical insight with strategic thinking.
• Our benefits include flexible hybrid work, generous PTO, therapy coverage, comprehensive medical plans, 401K with match, and more.