Level 2 Support Technician
SONDA
full-time
Posted on:
Location Type: Office
Location: São Paulo • Brazil
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Tech Stack
About the role
- Provide technical support to users (hardware, software, networks, and systems).
- Install, configure, and update computers, operating systems, and applications.
- Monitor and maintain IT infrastructure (servers, networks, backups, security).
- Diagnose and resolve incidents and technical problems.
- Manage access, permissions, and information security policies.
- Track support tickets and ensure SLA compliance.
- Support system deployment projects and technology improvement initiatives.
- Prepare technical documentation and service reports.
Requirements
- Experience providing desktop/end-user support.
- Technical or university degree in IT.
Benefits
- Flexible work arrangements to promote work-life balance.
- Professional development and continuous skills growth aligned with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work.
- SONDA Wellness: a program designed to support your personal and professional balance, offering initiatives focused on physical, mental, and social well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporthardware supportsoftware supportnetwork supportsystem configurationincident diagnosisIT infrastructure maintenanceinformation security managementtechnical documentationservice reporting
Certifications
technical degreeuniversity degree in IT