SONDA

Support Technician

SONDA

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Act as a technical agent for clients, providing added value in resolving issues related to the installation, maintenance, and use of SONDA products.
  • Responsible for delivering an appropriate level of support to customers who contact SONDA solution centers.
  • Maintain a high level of customer satisfaction by complying with established guidelines and procedures.

Requirements

  • Technologist degree in Computer Science
  • Bachelor's degree in Networking/IT is a plus
Benefits
  • Flexible work arrangements to promote a healthy work-life balance.
  • Professional development and continuous growth of your skills, aligned with your interests.
  • A collaborative, diverse, and innovative environment that encourages teamwork.
  • SONDA Academy: a learning platform designed to maximize your professional development.
  • Hybrid work.
  • SONDA Wellness: a program that supports your personal and professional balance through initiatives focused on your physical, mental, and social well-being.
  • Diversity.
  • Inclusion = Innovation and collaboration.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationmaintenancetechnical support
Soft Skills
customer satisfactionproblem-solvingcommunication
Certifications
Technologist degree in Computer ScienceBachelor's degree in Networking/IT