SONDA

Technical Support Specialist

SONDA

full-time

Posted on:

Location Type: Hybrid

Location: Brazil

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About the role

  • Act as a technical point of contact for customers, aiming to provide added value in resolving issues related to the installation, maintenance, and use of SONDA products.
  • Responsible for delivering an appropriate level of support to customers who contact SONDA solution centers.
  • Maintain a high level of customer satisfaction by adhering to established guidelines and procedures.

Requirements

  • Experience in IT
  • Technologist degree in IT
Benefits
  • Flexible working arrangements to promote work–life balance.
  • Professional development and continuous growth of your skills, aligned with your interests.
  • A collaborative, diverse, and innovative environment that encourages teamwork.
  • SONDA Academy: a learning platform designed to maximize your professional development.
  • Hybrid work.
  • SONDA Wellness: a program that supports your work–life balance by offering initiatives focused on your physical, mental, and social well‑being.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer satisfactiontechnical supportproblem resolutioncommunication
Certifications
technologist degree in IT