SONDA

Technical Support Technician

SONDA

full-time

Posted on:

Location Type: Office

Location: Santo Amaro • Brazil

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About the role

  • Provide in-person support for incoming requests
  • Diagnose and resolve issues by providing on-site second-level support
  • Escalate incidents when necessary
  • Clarify doubts, provide technical guidance and resolve issues related to the use of the software in use
  • Perform interventions on users' workstations for diagnostics or to fulfill service requests
  • Repair out-of-warranty IT equipment
  • Develop processes/procedures based on the activities performed

Requirements

  • Minimum: completed technical high school diploma in Information Technology or related IT areas
  • Preferred: completed or in-progress higher education in a Technology-related field
Benefits
  • Flexible work arrangements
  • Professional development
  • Collaborative and innovative environment
  • SONDA Academy: learning platform
  • SONDA Wellness: program supporting work-life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
diagnosing issuesresolving issuestechnical guidanceservice requestsIT equipment repairprocess developmentprocedures development
Soft Skills
communicationproblem-solvingcustomer supportescalation management
Certifications
technical high school diplomahigher education in Technology