SONDA

Level 1 Support Technician

SONDA

full-time

Posted on:

Location Type: Office

Location: São Paulo • Brazil

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About the role

  • Update backlog tickets and monitor the ticket queue
  • IT technical support
  • Troubleshoot technical issues (incidents) and handle service requests (software installations, etc.)
  • Ship and collect equipment for client branch offices located in other states

Requirements

  • Technical diploma or higher education in IT
  • Experience in technical support
Benefits
  • Flexible work arrangements to support work–life balance
  • Professional development and continuous skills growth aligned with your interests
  • A collaborative, diverse, and innovative environment that encourages teamwork
  • SONDA Academy: a learning platform designed to maximize your professional development
  • Hybrid work model
  • SONDA Wellness: a program supporting personal and professional balance through initiatives focused on physical, mental, and social well‑being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingsoftware installations
Certifications
technical diploma