Tier 1 Support Technician
SONDA
full-time
Posted on:
Location Type: Office
Location: São Paulo • Brazil
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About the role
- Updating backlog tickets and monitoring the support ticket queue
- IT technical support
- Troubleshooting technical issues (incidents) and handling service requests (software installations, etc.)
- Dispatching and retrieving equipment for client branches located in other states
Requirements
- Technical diploma or higher education in IT
- Experience in technical support
Benefits
- Flexible work arrangements to support a healthy work-life balance.
- Professional development and ongoing skills growth aligned with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work model.
- SONDA Wellness: a program that supports your personal and professional life balance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingsoftware installations
Certifications
technical diplomahigher education in IT