SONDA

Level 2 Support Technician

SONDA

full-time

Posted on:

Location Type: Office

Location: Campo Grande • Brazil

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About the role

  • Respond to inbound tickets escalated to Second-Level support, following standardized procedures and guidance (where procedures are not established), within the agreed timelines, using the knowledge base and available databases.
  • Document in detail the procedures and actions taken to resolve incidents by completing the ticket closure form.

Requirements

  • Higher education (in progress or completed) or a completed professional/technical course in IT.
  • Experience in technical support and customer service.
Benefits
  • Flexible work arrangements to promote balance between personal and professional life.
  • Professional development and continuous growth of your skills, aligned with your interests.
  • A collaborative, diverse and innovative environment that encourages teamwork.
  • SONDA Academy: a learning platform designed to maximize your professional development.
  • Hybrid work model.
  • SONDA Wellness: a program that supports your personal and professional balance, offering initiatives focused on your physical, mental and social well-being.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicetechnical supportincident resolutiondocumentation