SONDA

Support Analyst – Tools and Products

SONDA

full-time

Posted on:

Location Type: Hybrid

Location: Brasília • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Provide support for installation, uninstallation, configuration, customization, and maintenance.
  • Analyze and resolve incidents.
  • Automate the infrastructure of products and software tools across all customer computing environments.

Requirements

  • Bachelor's degree in IT (completed).
  • Experience with the following tools: PowerCenter, Control-M, NetWorker, IBM Guardium.
Benefits
  • Flexible work arrangements that promote a healthy work–life balance.
  • Professional development and continuous skills growth tailored to your interests.
  • A collaborative, diverse and innovative environment that encourages teamwork.
  • SONDA Academy: a learning platform designed to maximize your professional development.
  • Hybrid work.
  • SONDA Wellness: a program that supports your personal and professional balance through initiatives focused on physical, mental and social health.
  • Diversity + Inclusion = Innovation and collaboration. At SONDA we are committed to diversity.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
installationuninstallationconfigurationcustomizationmaintenanceincident analysisincident resolutionautomationinfrastructure management
Certifications
Bachelor's degree in IT