SOMFY Group

Project Manager / CRM Adoption Lead

SOMFY Group

full-time

Posted on:

Origin:  • 🇵🇱 Poland

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Job Level

Senior

About the role

  • Our Eastern Europe region is dynamic and growing, covering diverse markets with ambitious business goals.
  • The regional headquarters in Warsaw coordinates projects, tools, and initiatives that connect local business units with our Group strategy.
  • To support this journey, we are looking for a Project Manager & CRM Adoption Lead, reporting to the Regional Transformation PMO Lead.
  • This role combines two exciting areas of responsibility: driving CRM excellence (with Salesforce as the core platform) and managing small to mid-size projects across the region.
  • Mission: By identifying and translating business needs into practical solutions, you will drive CRM excellence and ensure our tools effectively support business strategy execution.
  • Acting as the key link between Group Headquarters and local key users, you will lead the adoption, improvement, and everyday effectiveness of CRM and related processes.
  • In parallel, you will manage small and mid-size projects across Eastern Europe, strengthening operational excellence and supporting ongoing business transformation.
  • Key responsibilities: Project Management; Lead small and mid-size projects across countries in Eastern Europe; Coordinate timelines, budgets, risks, and resources to ensure successful delivery; Prepare and maintain project documentation (charters, roadmaps, reports, risk logs); Support project coordinators in project planning and monitoring of milestones; Facilitate workshops, working groups, and steering meetings to secure alignment and progress; Foster smooth collaboration across countries, functions, and international teams; Act as a change agent, preparing stakeholders for new ways of working and ensuring adoption; Create simple training, communication, and follow-up plans to reinforce project outcomes; Monitor adoption, collect feedback, and adjust approaches as needed; Contribute to Group and regional initiatives that enhance process efficiency and customer experience.
  • CRM Excellence: Drive strong CRM adoption and best use of Salesforce across Eastern Europe; Support business users in embedding CRM into daily workflows and ensuring data quality and consistency; Translate business needs into system requirements and collaborate with IT/DSI on enhancements; Track adoption KPIs (e.g., user activity, pipeline completeness, reporting usage) and propose corrective actions; Ensure CRM enables sales, marketing, and service teams to deliver maximum business value; Lead and animate the Key User community across the region: organize regular exchanges, share best practices, troubleshoot issues; Represent the region in the global CRM Community, ensuring local priorities are considered and group standards are applied; Map workflows, identify opportunities for simplification, automation, and smarter tool usage; Conduct business case assessments for proposed improvements and present recommendations to decision-makers; Support testing, piloting, and roll-out of new functionalities.

Requirements

  • Project management expertise: Proven experience managing small to mid-size projects, coordinating stakeholders, and ensuring delivery on time, within scope, and budget.
  • Business understanding: Ability to quickly grasp business needs, processes, and challenges, and translate them into practical solutions.
  • Change leadership: Strong influencing skills with the ability to engage colleagues and drive adoption of new processes and tools.
  • CRM knowledge: Interest in CRM systems and digital tools (Salesforce experience is a strong advantage).
  • Analytical mindset: Skilled at working with data, mapping processes, and identifying opportunities for improvement.
  • Collaboration skills: Excellent interpersonal abilities to connect with both local users and international teams.
  • Languages: Excellent command of English (must-have); proficiency in another Eastern European language.
  • Growth mindset: Proactive, adaptable, and curious, with the ability to learn quickly and embrace new technologies.