Providing technical support to ensure the seamless operation of Solventum software and interfaces, reducing system downtime, and improving client satisfaction.
Assisting customers with troubleshooting software applications, interfaces, and system configurations.
Conducting system health checks and identifying opportunities to enhance efficiency.
Managing escalations and collaborating with senior resources and development teams to resolve complex technical issues.
Working closely with internal teams, including Customer Care and Development, to address technical concerns and improve customer support processes.
Identifying opportunities to enhance workflows and improve support efficiency.

Requirements

Associate's Degree or higher from an accredited institution AND two (2) years of experience in software support, IT helpdesk, or technical troubleshooting.
OR High School Diploma/GED from an accredited institution AND four (4) years of experience in software support, IT helpdesk, or technical troubleshooting in lieu of a degree.
In-depth experience working with web servers and application hosting environments such as IIS, Apache, and Tomcat
Experience troubleshooting software applications, interfaces (HL7, XML, etc.), or network configurations.
Familiarity with Windows Server Administration and SQL queries.
Familiarity with installing and updating security certificates in web applications and validating a certification path.
Basic understanding of interface engines such as Healthshare, Cloverleaf, Rhapsody, or Mirth.
Prior experience with IT service management tools (e.g., ServiceNow, Jira, or similar).

Benefits

Medical, Dental & Vision
Health Savings Accounts
Health Care & Dependent Care Flexible Spending Accounts
Disability Benefits
Life Insurance
Voluntary Benefits
Paid Absences
Retirement Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software supporttechnical troubleshootingweb serversapplication hostingIISApacheTomcatSQL queriesinterface enginessecurity certificates

Soft Skills

technical supporttroubleshootingcollaborationcustomer satisfactionworkflow enhancementproblem-solvingcommunicationescalation managementefficiency improvementcustomer support