Solutions by Text

Referral Channel Partner Director – ARM

Solutions by Text

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Serve as the primary relationship owner for a portfolio of referral partners, acting as a trusted advisor and escalation point.
  • Lead partner onboarding and enablement, including training, go‑to‑market alignment, and ongoing education on SBT’s compliant messaging and payments capabilities. Some of these activities will be delegated to responsible groups inside SBT but this will be a hands-on role.
  • Monitor partner performance, platform usage, and customer health to identify risk, growth opportunities, and expansion paths.
  • Collaborate closely with Sales to support partner‑led adoption, retention, and revenue expansion through co‑selling motions.
  • Maintain accurate partner and opportunity records in Salesforce and related systems to support forecasting and performance visibility. Manage, when it occurs, conflict between channel and direct sales.

Requirements

  • 5+ years of experience in Customer Success, Partner/Channel Management, or Account Management within SaaS or fintech environments.
  • Proven experience supporting reseller, referral, or indirect sales models.
  • Strong understanding of messaging technologies, payments, or financial services ecosystems.
  • Excellent communication, relationship‑building, and cross‑functional collaboration skills.
  • Hands‑on experience with Salesforce and able to lead adoption of a chosen partner‑related tool.
Benefits
  • Ability to travel up to 25% as needed
  • Adhere to the Company's Code of Conduct/Ethics
  • Create and maintain effective working relationships with other Company
  • Contribute to the professional culture within the office and the company
  • Project a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors
  • Support the efforts of senior management and sales staff by maintaining business network of contacts as clients change roles and/or companies
  • Ensure security of information in all matters pertaining to company, client, and consumer information
  • Contribute to the professional culture within the office and the company overall
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessPartner ManagementAccount ManagementSaaSfintechmessaging technologiespaymentsSalesforce
Soft Skills
communicationrelationship-buildingcross-functional collaboration