Solutions by Text

Customer Success Manager

As a Partner Customer Success Manager (CSM) at SBT, you will play a key role in managing and growing our relationships with reseller partners.
You will be responsible for ensuring new reseller partners are equipped to succeed by setting joint success calls, driving adoption of SBT’s solutions, and ensuring value realization through QBRs.
This role blends strategic account management, partner enablement, and a deep understanding of the text messaging and fintech ecosystem.
Serve as the primary point of contact for assigned reseller accounts.
Be a core stakeholder in the process to onboard new Reseller partners
Guide new resellers through platform training, and go-to-market enablement
Monitor partner performance, usage trends, and customer health metrics to identify risks and growth opportunities.
Partner with Sales to develop strategies to increase partner adoption, retention, and revenue growth.
Provide insights and feedback to help shape partner program improvements.
Advocate for resellers’ needs internally, helping influence product roadmaps and support resources.
Maintain detailed records Salesforce re: risks and opportunities