Solutions by Text

Business Development Rep

• Develop and execute a lead to customer cycle that allows you to exceed your sales and revenue target
• Meet and exceed KPIs and sales targets
• Build and drive direct sales activities
• Possess deep knowledge of business product offering and value proposition
• Contribute to business development
• Execute outbound campaigns and activities
• Pipeline and forecasting management through Salesforce
• Develop client portfolio
• Contribute to co-marketing campaigns
• At all times remain updated with competition

Business Developer

Customer Success Manager

• Serve as the primary payments growth advisor for an assigned book of clients
• Identify new volume opportunities across non-TextPay channels (e.g., portal, IVR) and work cross-functionally to activate them
• Drive TextPay usage growth by expanding use cases (e.g., recurring, partial, keyword-triggered payments)
• Conduct regular strategic reviews and performance check-ins with payments customers
• Analyze transaction data to uncover underutilized segments or drop-off points
• Collaborate with Sales on upsell paths, with Product on enhancements, and with Support on issue resolution
• Educate clients on regulatory changes or compliance best practices that impact payments and messaging
• Track and report on wallet-share growth, transaction volume expansion, and product feature adoption
• Adhere to Company Code of Conduct/Ethics and ensure security of company, client, and consumer information
• Maintain effective working relationships across the company and support senior management and sales efforts
• Ability to travel up to 25% as needed

Customer Success Manager, Payments

As a Partner Customer Success Manager (CSM) at SBT, you will play a key role in managing and growing our relationships with reseller partners.
You will be responsible for ensuring new reseller partners are equipped to succeed by setting joint success calls, driving adoption of SBT’s solutions, and ensuring value realization through QBRs.
This role blends strategic account management, partner enablement, and a deep understanding of the text messaging and fintech ecosystem.
Serve as the primary point of contact for assigned reseller accounts.
Be a core stakeholder in the process to onboard new Reseller partners
Guide new resellers through platform training, and go-to-market enablement
Monitor partner performance, usage trends, and customer health metrics to identify risks and growth opportunities.
Partner with Sales to develop strategies to increase partner adoption, retention, and revenue growth.
Provide insights and feedback to help shape partner program improvements.
Advocate for resellers’ needs internally, helping influence product roadmaps and support resources.
Maintain detailed records Salesforce re: risks and opportunities