Solutions by Text

Compliance

• Perform KYC/KYB onboarding reviews for individuals and entities, including identity verification, beneficial ownership, and control person validation.
• Collect, analyze, and validate documentation and data.
• Conduct sanctions, watchlist, PEP, and adverse media screening.
• Review application packages, corporate docs, licenses, and expected activity, and reconcile inconsistencies.
• Perform EDD for higher risk customers
• Identify and document risk mitigants, conditions, and monitoring requirements.
• Prepare concise case summaries, risk assessments, and recommendations for approvals/declines.
• Triage, investigate, and disposition alerts with clear, evidence-based narratives; escalate cases per playbook and risk thresholds-based narratives.
• Prepare SAR writeups and supporting documentation.
• Resolve sanctions screening hits (OFAC, UN, EU, HMT) and PEP/adverse media alerts; apply positive reduction techniques.
• Prepare sponsor bank Investigation Reports and supporting evidence packages within required timelines.
• Coordinate sanctions controls (geo/IP screening, blocks/holds/freezes) and OFAC reporting workflows.
• Conduct periodic KYC refresh (CDD/EDD), merchant risk reviews, and trigger-based reviews (e.g., sponsor bank inquiries, chargeback spikes).
• Monitor card-brand compliance thresholds and coordinate with Payments & Subra Compliance leadership on remediation.
• Maintain thorough case audit trails within the case management system.
• Escalate findings to Compliance leadership per procedures
• Meet SLAs, quality standards, and regulatory timelines.
• Support internal/external audits, sponsor bank exams, and regulatory reviews.
• Identify operational gaps and propose improvements to workflows and controls.
• Maintain internal policy updates, typologies, and regulatory guidance relevant to AML/KYC and other payments and messaging compliance operations.

Senior Compliance Operations Analyst – Payments

Account Manager

• Own gross revenue retention for assigned accounts
• Proactively identify at-risk accounts and develop retention plans
• Execute account planning to identify expansion opportunities
• Collaborate with Customer Success for program execution and outcomes

Director

• Serve as the primary relationship owner for a portfolio of referral partners, acting as a trusted advisor and escalation point.
• Lead partner onboarding and enablement, including training, go‑to‑market alignment, and ongoing education on SBT’s compliant messaging and payments capabilities. Some of these activities will be delegated to responsible groups inside SBT but this will be a hands-on role.
• Monitor partner performance, platform usage, and customer health to identify risk, growth opportunities, and expansion paths.
• Collaborate closely with Sales to support partner‑led adoption, retention, and revenue expansion through co‑selling motions.
• Maintain accurate partner and opportunity records in Salesforce and related systems to support forecasting and performance visibility. Manage, when it occurs, conflict between channel and direct sales.

Senior Compliance Operations Analyst – Payments

Account Manager

Referral Channel Partner Director – ARM