Solutions by Text

Partner Customer Success Manager

Solutions by Text

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • As a Partner Customer Success Manager (CSM) at SBT, you will play a key role in managing and growing our relationships with reseller partners. You will be responsible for ensuring new reseller partners are equipped to succeed by setting joint success calls, driving adoption of SBT’s solutions, and ensuring value realization through QBRs. This role blends strategic account management, partner enablement, and a deep understanding of the text messaging and fintech ecosystem. Serve as the primary point of contact for assigned reseller accounts. Be a core stakeholder in the process to onboard new Reseller partners Guide new resellers through platform training, and go-to-market enablement Monitor partner performance, usage trends, and customer health metrics to identify risks and growth opportunities. Partner with Sales to develop strategies to increase partner adoption, retention, and revenue growth. Provide insights and feedback to help shape partner program improvements. Advocate for resellers’ needs internally, helping influence product roadmaps and support resources. Maintain detailed records Salesforce re: risks and opportunities

Requirements

  • 5+years’ experience in Customer Success, Partner/Channel Management, or Account Management — preferably in SaaS or fintech. Familiarity with reseller or indirect sales models. Strong understanding of messaging technologies, mobile communications, or financial services is a plus. Excellent communication, presentation, and interpersonal skills. Ability to manage multiple partner relationships with a high degree of professionalism. Self-starter with strong problem-solving and project management skills. Experience with tools like Salesforce, HubSpot, Gainsight, or similar platforms. Passion for partner success and a growth mindset.