Customer Success Operations Analyst
Solutionreach, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Lehi • Utah • United States
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About the role
- Owning end-to-end customer lifecycle reporting
- Building and enhancing Power BI dashboards
- Performing deep-dive analyses to uncover root causes behind churn
- Partnering with cross-functional executives to design lifecycle KPIs
- Driving alignment across cross-functional teams
Requirements
- 3+ years of experience in business analytics, business operations, revenue operations, or a related data driven function
- Advanced level Power BI experience
- Proficiency with SQL and working knowledge of scripting languages (Python, R, etc.)
- Strong familiarity with Salesforce
- BA/BS degree in business, analytics, data science, finance, IT, engineering, or a related field
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Power BISQLPythonRdata analysisbusiness analyticsbusiness operationsrevenue operationsKPI designcustomer lifecycle reporting
Soft Skills
cross-functional collaborationanalytical thinkingproblem-solvingcommunicationalignment driving