SoluStaff

Clinical Support Specialist

SoluStaff

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Provide in-depth clinical support and technical expertise to medical teams utilizing advanced surgical technology in operating room environments, with a focus on neurology-related procedures.
  • Deliver effective, hands-on training for neurosurgeons, OR nurses and supporting staff comfortable using imaging software and procedural best practices.
  • Support site readiness activities, including system installation and qualification, in collaboration with technical and engineering teams.
  • Attend and support live cases, ensuring optimal workflow and clinical outcomes; assist with troubleshooting and documentation of case metrics.
  • Build and sustain strong relationships with clinical stakeholders, ensuring their confidence in system capabilities and long-term satisfaction.
  • Document all post-case findings, clinical outcomes, product feedback, and procedural insights through structured reporting tools.
  • Act as a liaison between clinical users and technical support teams, ensuring continuous improvement based on real-world feedback.
  • Stay up-to-date on advancements in neurosurgery, neuro-navigation, and image-guided surgical technologies.

Requirements

  • Bachelor's degree in a relevant field such as Biomedical Engineering, Biology, Medical Imaging, or Medical Technology.
  • Prior experience in the Operating Room and neurosurgery environments, especially supporting surgical teams.
  • Background in training, clinical applications, or support of medical devices.
  • Experience with stereotactic neurosurgery or image-guided surgical platforms is strongly preferred.
  • Strong understanding of planning/navigation software and OR workflows.
  • Travel is expected to be 50% or greater depending on location.
Benefits
  • Exceptional benefits package will be part of the package.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical supporttechnical expertisesurgical technologytrainingsystem installationtroubleshootingstructured reportingplanning softwarenavigation softwareimage-guided surgical platforms
Soft Skills
relationship buildingcommunicationcollaborationproblem-solvingadaptability