Define, own, and execute the enterprise CMDB and Asset Management strategy on the ServiceNow platform.
Design and govern the CMDB data model, including CI classes, relationships, standards, and lifecycle management.
Establish and maintain policies, processes, and controls to ensure CMDB and asset data accuracy, completeness, and long-term integrity.
Lead integrations with authoritative data sources such as ServiceNow Discovery, Service Mapping, cloud providers, and third-party systems.
Partner with ITSM, ITOM, SecOps, infrastructure, and application teams to ensure CMDB and asset data supports operational, security, and business use cases.
Define, track, and continuously improve data quality metrics, health dashboards, and audit processes.
Lead and mature asset lifecycle management practices across hardware, software, and cloud assets.
Act as the primary owner for CMDB and asset-related platform decisions, priorities, and design standards.
Provide subject-matter guidance to ServiceNow developers, architects, and administrators.
Support roadmap development and adoption of advanced capabilities such as service mapping, impact analysis, and compliance reporting.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.
7+ years of experience in configuration management, asset management, IT service management, or related disciplines.
Demonstrated hands-on experience with ServiceNow CMDB and Asset Management, including Discovery and platform integrations.
Strong understanding of ITIL Configuration Management principles and asset lifecycle best practices.
Experience designing and governing CMDBs in large, complex enterprise environments.
Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority.
Strong analytical and problem-solving skills, with a focus on data quality and operational outcomes.
Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

Benefits

Health Care Plan (Medical, Dental & Vision)
401k Retirement Plan (4% match)
Paid Time Off (Vacation, Sick & Public Holidays)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowCMDBAsset ManagementDiscoveryData Quality MetricsImpact AnalysisService MappingLifecycle ManagementITILConfiguration Management

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsLeadershipStakeholder InfluenceCross-Functional CollaborationData Quality FocusTechnical ExplanationGovernanceProcess Improvement