Lead the discovery, documentation, and analysis of end-to-end business processes across multiple functional areas in a large enterprise environment
Define current-state and future-state process models, identifying gaps, inefficiencies, and automation opportunities
Partner with business stakeholders to align process design with strategic objectives and operational needs
Translate business process requirements into clear inputs for ServiceNow configuration and development teams
Establish and maintain process standards, governance, and best practices for workflows implemented on the ServiceNow platform
Ensure process designs leverage out-of-the-box ServiceNow capabilities where possible and minimize customization
Support prioritization of process improvement and automation initiatives based on business value and feasibility
Collaborate with platform owners, architects, and developers to ensure process integrity throughout implementation
Measure and report on process performance, adoption, and continuous improvement opportunities post-implementation

Requirements

Bachelor’s degree in Business, Information Systems, Engineering, or a related field (or equivalent experience)
5+ years of experience in business process analysis, process improvement, or process transformation roles
Hands-on experience working with the ServiceNow platform, including workflow design and platform capabilities
Strong understanding of process modeling methodologies (e.g., BPMN, Lean, Six Sigma)
Experience working in large, complex enterprise environments with multiple stakeholders
Ability to translate business needs into structured, actionable process designs
Excellent facilitation, communication, and stakeholder management skills
Experience supporting automation, digital transformation, or operational excellence initiatives
ServiceNow certifications (e.g., CSA, CIS) and/or process improvement certifications (Lean, Six Sigma) are a plus

Benefits

Health Care Plan (Medical, Dental & Vision)
401k Retirement Plan (4% match)
Paid Time Off (Vacation, Sick & Public Holidays)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business process analysisprocess improvementprocess transformationworkflow designprocess modeling methodologiesBPMNLeanSix Sigmaautomationdigital transformation

Soft Skills

facilitationcommunicationstakeholder managementcollaborationanalytical thinkingproblem-solvingorganizational skillsstrategic alignmentcontinuous improvementprioritization

Certifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)Lean certificationSix Sigma certification