Solstice

Customer Success Associate, Bilingual – Spanish, Contract

Solstice

contract

Posted on:

Location Type: Remote

Location: California • United States

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Tech Stack

SFDC

About the role

  • Support inbound call overflow and respond promptly to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives.
  • Facilitate customer enrollment process and verify enrollment forms.
  • Document all activities in customer system tools (SFDC, Zendesk).

Requirements

  • Spanish fluency
  • Minimum 2 years of professional experience in managing and handling inbound calls and ticket requests
  • Experience with Google Suites, Microsoft Office Suite and Salesforce.com
  • Call center or support ticketing experience
  • Experience in CRM or Customer Support softwares
  • Process-oriented with great attention to detail
  • Excellent communication, interpersonal, and organizational skills
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible working hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportinbound call managementticket request handlingCRM experienceprocess-orientedattention to detail
Soft Skills
communication skillsinterpersonal skillsorganizational skills