Solstice

Customer Success Manager

• Support inbound call overflow and respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives.
• Maintain a thorough understanding of our services to assist customers effectively.
• Keep accurate records of customer interactions, including details of inquiries, complaints, and actions taken.
• Guide potential subscribers through the enrollment process, ensuring they understand and complete all necessary steps.
• Verify and process enrollment forms, ensuring accuracy and completeness.
• Assist customers with platform account setup and activation, troubleshooting any issues that arise.
• Provide information on subscription plans, billing, and benefits to potential subscribers.
• Document all activities in our customer system tools (SFDC, Zendesk) and in the Solstice platform.
• Fully understand the solar industry, community solar market, the Solstice customer profile and value proposition.

Customer Success Associate, Bilingual – Spanish