Technical Support Engineer
Solplanet
contract
Posted on:
Location Type: Remote
Location: Remote • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical troubleshooting support to installers and other customers via phone or digital channels
- Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers
- Develop and maintain strong and synergetic relationships with key stakeholders in Solplanet´s distributor, installer and/or EPC network.
- Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty
- Deliver online or onsite training to customers such as distributors and installers.
- Establish and maintain knowledge of current and upcoming local regulatory requirements related to Solplanet products
- Provide commissioning support (remote or on-site)
- Actively collaborate with international and local colleagues/departments to effectively resolve customer issues
- Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters
- Support the qualification, onboarding and management of new service partners
- Accurately document all relevant case information using CRM software
- Deliver training sessions to customers or internal colleagues
- Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness
- Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process
Requirements
- Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
- Fluent in local language and business fluent in English.
- In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.
- Ability to work independently and focused in a dynamic, fast-paced environment
- Prior work experience in a PV related industry is not a necessity but will be an advantage
- **Your attributes: **
- Self-motivated and performance driven
- Excellent interpersonal and communication skills
- Can-do attitude and hands-on mindset
- Proactive, dynamic, solution and customer oriented
Benefits
- Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
- Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
- Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical troubleshootingapplication engineeringcommissioning supportproduct specificationsgrid code requirementstender requirementsphotovoltaic invertersenergy storage systemsEV chargersCRM software
Soft skills
interpersonal skillscommunication skillsself-motivatedperformance drivencan-do attitudehands-on mindsetproactivedynamicsolution orientedcustomer oriented
Certifications
Bachelor's degreetechnical degree in electrical engineeringtechnical degree in renewable energytechnical degree in photovoltaic engineering