Solo Network

Cloud Support Analyst, Mid-level

Solo Network

full-time

Posted on:

Location Type: Hybrid

Location: Pinhais • Brasil

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AWSAzureCloudGoogle Cloud PlatformTerraform

About the role

  • Work in the Cloud Support area, providing high-complexity technical support to internal and external clients, ensuring the stability and continuity of cloud services.
  • Stay continuously updated on the major cloud platforms (Azure, GCP, AWS, and others), applying advanced solutions aligned with industry best practices.
  • Conduct ad-hoc training sessions and prepare process and solution documentation to disseminate knowledge to the Level 1 (L1) support team.
  • Configure and manage cloud services (virtual machines, virtual networks, storage, databases, application services, identity and access management, network infrastructure, Kubernetes infrastructure, etc.).
  • Collaborate with technical teams (DevOps, Security, Data, etc.).
  • Implement cloud solutions (IaaS, PaaS, or SaaS) according to ticket requirements.
  • Provide technical consulting to Solo clients, resolving issues and answering questions related to cloud platforms.
  • Keep up to date with the latest cloud trends and technologies by participating in training, workshops, conferences, etc.
  • Participate in technical meetings and discussions to provide insights and guidance on the use of the clouds supported by Solo.
  • Document tickets.
  • Provide technical support to clients.
  • Design cloud architectures.
  • Automate infrastructure tasks (IaC) using market-standard tools such as ARM, PowerShell, Azure CLI, Terraform, etc.
  • Act as a technical reference point for support analysts.

Requirements

  • Azure specialist with skills in IaaS, Kubernetes, and Azure Front Door.
  • Preferred certifications: AZ-400 and/or AZ-500, or equivalent certifications in other cloud providers.
  • Educational background: degree in IT, Computer Networks, Computer Science, Software Engineering, Systems Analysis and Development, Computer Engineering, or related fields.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IaaSPaaSSaaSKubernetesInfrastructure as Code (IaC)Azure Front DoorTechnical SupportCloud Architecture DesignCloud Service ConfigurationCloud Solutions Implementation
Soft Skills
Technical ConsultingCollaborationTrainingDocumentationProblem SolvingCommunicationInsight ProvisionGuidanceKnowledge DisseminationClient Support
Certifications
AZ-400AZ-500