solo.io

Solutions Engineer

• Serve as the primary technical point of contact for a small portfolio of strategic accounts, developing deep familiarity with their use cases, architecture, teams, and business goals.
• Lead technical issue resolution end-to-end, partnering with Support and Engineering on escalations and driving root-cause analysis. Provide hands-on troubleshooting within your accounts where it accelerates resolution and deepens customer trust.
• Guide customers as they extend Solo.io products to support modern workloads — including AI and agentic use cases such as LLM gateways, agent-to-agent communication, and securing model traffic at scale.
• Proactively drive product adoption by identifying new use cases and surfacing opportunities for customers to gain more value from the Solo.io product suite.
• Consult with customers on architectural best practices, performance tuning, and operational excellence in their Solo.io deployments.
• Design and deliver tailored training sessions, workshops, and enablement content to grow customer self-sufficiency.
• Champion the customer inside Solo.io — translating their needs into actionable feedback for Product Management and Engineering.
• Partner with the account team (CSM, AE, SE) to identify and manage technical risk, renewal health, and expansion opportunities.

Principal Solutions Architect

• Act as the primary technical point of contact for accounts, developing a deep understanding of their specific use cases, architecture, and business goals.
• Take the lead on technical issue resolution, working with the support organization to ensure timely and effective solutions. When capacity allows, you will be expected to provide the primary effort on solving issues within your accounts.
• Proactively drive product adoption by identifying new use cases and opportunities for the customer to gain more value from Solo.io's product suite.
• Consult with customers on best practices for using Solo.io products within their environment.
• Develop and deliver training sessions and workshops for customers.
• Act as the customer's advocate within Solo.io, providing feedback to the product management and engineering teams.
• Collaborate with the account team to identify and manage risks and opportunities related to product adoption, renewal, and expansion.