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solo.io

Principal Solutions Architect

solo.io

Solutions Architect for customer success at Solo.io, acting as primary technical point of contact. Managing strategic accounts and driving product adoption to ensure success.

Posted 7/31/2026full-timeRemote • 🇪🇺 Anywhere in EuropeLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates deep expertise in cloud-native technologies, including Kubernetes, service mesh, and API gateways, while effectively managing technical relationships and driving product adoption for strategic customers. Strong communication and problem-solving skills are essential for delivering training and consulting on best practices.

Highest-signal resume keywords
Cloud-Native TechnologiesKubernetesService MeshAPI GatewaysCustomer Success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical Issue ResolutionScripting LanguagesProgramming LanguagesProblem-SolvingTroubleshooting
Soft Skills
Communication SkillsPresentation Skills
Tools & Technologies
Solo.io ProductsIstioEnvoy
Industry Keywords
Customer-Facing RoleSolutions ArchitectSite Reliability EngineerSenior Support Engineer

Tech Stack

Tools & technologies
CloudGoKubernetesPython

About the role

Key responsibilities & impact
  • Act as the primary technical point of contact for accounts, developing a deep understanding of their specific use cases, architecture, and business goals.
  • Take the lead on technical issue resolution, working with the support organization to ensure timely and effective solutions. When capacity allows, you will be expected to provide the primary effort on solving issues within your accounts.
  • Proactively drive product adoption by identifying new use cases and opportunities for the customer to gain more value from Solo.io's product suite.
  • Consult with customers on best practices for using Solo.io products within their environment.
  • Develop and deliver training sessions and workshops for customers.
  • Act as the customer's advocate within Solo.io, providing feedback to the product management and engineering teams.
  • Collaborate with the account team to identify and manage risks and opportunities related to product adoption, renewal, and expansion.

Requirements

What you’ll need
  • 5+ years of experience in a customer-facing technical role such as a Solutions Architect, Site Reliability Engineer, or Senior Support Engineer.
  • Deep expertise in cloud-native technologies, including Kubernetes, service mesh (such as Istio), and API gateways (such as Envoy).
  • Experience in a post-sales role with a focus on customer success and adoption.
  • Proven ability to manage technical relationships with large, strategic customers.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and presentation skills, with the ability to explain complex technical concepts to a variety of audiences.
  • Experience with scripting or programming languages (e.g., Go, Python, Bash) is a plus.
  • A bachelor's degree in Computer Science or a related field, or equivalent practical experience.

Benefits

Comp & perks
  • Flexible working hours
  • Professional development opportunities