Solink

Revenue Enablement Manager – Customer Success

Solink

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$79,176 - CA$110,000 per year

About the role

  • Partner with Customer Success leadership to define enablement priorities aligned to retention, adoption, and expansion goals
  • Translate CS strategy and quarterly priorities into clear enablement plans and programs
  • Identify skill, knowledge and behavior gaps across CS roles and address them through targeted enablement
  • Prioritize enablement initiatives that measurably improve productivity and consistency through AI-assisted workflows
  • Design and deliver role-based onboarding for Customer Success roles, reducing time-to-productivity
  • Build and maintain ongoing enablement programs that support evolving CS motions and customer needs
  • Facilitate live and async training sessions that are practical, engaging, and immediately applicable
  • Create AI-supported onboarding and learning assets so new hires can produce high-quality customer work faster
  • Build, maintain, and operationalize Customer Success playbooks across the full customer lifecycle
  • Ensure playbooks are embedded into day-to-day CS workflows and supported by tools and processes
  • Enable CS teams on product updates, roadmap context and customer-facing messaging in partnership with Product and Marketing
  • Drive consistency in how CS teams engage customers while allowing flexibility
  • Own the CS AI enablement approach: define AI workflows, standards, and training
  • Support the rollout of new tools, processes, and programs impacting Customer Success
  • Measure enablement effectiveness using qualitative feedback and quantitative performance indicators
  • Act as a trusted partner to CS leaders and frontline managers

Requirements

  • 3–5 years of experience in Revenue Enablement, Customer Success Enablement, or a related CS role
  • Strong understanding of Customer Success motions, metrics and challenges in a B2B SaaS environment
  • Experience designing and delivering enablement programs for post-sale teams
  • Ability to translate strategy into clear, actionable enablement
  • Strong facilitation, communication, and stakeholder management skills
  • Data-informed mindset with comfort using metrics to assess effectiveness
  • Highly organized, proactive, and comfortable operating in a fast-paced, evolving environment
  • Experience enabling or implementing AI-assisted workflows that improve productivity, quality, or consistency
  • Comfort building repeatable templates, examples, and prompt packs that help teams produce customer-ready outputs faster
Benefits
  • Fully paid health & dental (no waiting period)
  • $500 health spending account
  • Monthly reimbursement for fitness, wellness, or mental health programs
  • Meaningful equity
  • Advancement based on contribution, initiative, and ability to raise the bar
  • Clear expectations, honest feedback, and no politics
  • Social connection through company events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Revenue EnablementCustomer Success Enablementenablement programsAI-assisted workflowsmetrics assessmentonboarding designtraining facilitationplaybook developmentB2B SaaSdata-informed decision making
Soft Skills
communicationstakeholder managementorganizational skillsproactive mindsetfacilitationadaptabilitycollaborationengagementproductivity improvementconsistency