Soleno Therapeutics, Inc.

Community Manager

• Organize and execute patient and caregiver engagement activities in a variety of settings including one-on-one settings, meetings, programs, and conferences of all sizes, and using a variety of communication media.
• Conduct educational in-services for patients, caregivers, healthcare providers, clinic teams, and advocacy organizations.
• Support national and regional advocacy events, conferences, and community programs, including those held on evenings or weekends as required.
• Identify and share insights with internal teams and National Director PACE & DRS, from field interactions to inform broader educational strategy.
• Collaborate cross-functionally with Residential Stakeholder Director (DRSs), Rare Disease Specialists (RDS), Regional Access Directors (RADs), Medical, Advocacy, and Marketing to ensure timely support and provide education on VYKAT XR to patients and caregivers.
• Serve as a trusted, accessible resource to the PWS community, by providing educational support, while not directing care or offering medical advice.
• Support Caregiver Advisory Boards, including identification and coordination of appropriate advisors.
• Keep timely documentation within PRM system to capture activities with patients, caregivers, and HCPs.
• Maintain disease-state and product expertise through continuing education and attendance at relevant symposia, conferences, and other educational opportunities.
• Utilize only approved resources and messages to perform function responsibilities.
• Respect the privacy of patients and their caregivers/families and manage all personal information in accordance with all laws, regulations, and policies.
• Maintain documentation requirements for clinical licenses and clinical certification.

Patient & Community Educator – South Territory

• Deliver compliant, non-promotional education to caregivers, patients, and healthcare professionals
• Enhance disease understanding, support treatment adherence, and foster engagement across the PWS community
• Collaborate cross-functionally with various stakeholders to provide education
• Maintain documentation requirements for clinical licenses and certification

Patient & Community Educator – PACE

• Organize and execute patient and caregiver engagement activities in a variety of settings including one-on-one settings, meetings, programs, and conferences of all sizes, and using a variety of communication media.
• Conduct educational in-services for patients, caregivers, healthcare providers, clinic teams, and advocacy organizations.
• Support national and regional advocacy events, conferences, and community programs, including those held on evenings or weekends as required.
• Identify and share insights with internal teams and National Director PACE & DRS, from field interactions to inform broader educational strategy.
• Collaborate cross-functionally with Residential Stakeholder Director (DRSs), Rare Disease Specialists (RDS), Regional Access Directors (RADs), Medical, Advocacy, and Marketing to ensure timely support and provide education on VYKAT XR to patients and caregivers.
• Serve as a trusted, accessible resource to the PWS community, by providing educational support, while not directing care or offering medical advice.
• Support Caregiver Advisory Boards, including identification and coordination of appropriate advisors.
• Keep timely documentation within PRM system to capture activities with patients, caregivers, and HCPs.
• Maintain timely documentation within PRM system to capture activities with patients, caregivers, and HCPs.
• MBOs will be established to measure the effectiveness of PACE educational activities on a continual basis and adjusts course where appropriate.
• Maintain documentation requirements for clinical licenses and clinical certification.

Patient & Community Educator – Missouri Territory

Director

• Lead Area sales team to exceed sales goals.
• Participate in the development of annual sales budget.
• Manage to quarterly and annual expense budget.
• Participate in development, ownership and communication of annual incentive compensation programs.
• Participate in and implement national strategies by driving ideas and tactics to manage Area challenges.
• Ensure the development of Area strategies that embody the same elements.
• Create an environment and culture that is consistent with the greater sales organization.
• The ABD will demonstrate leadership skills that will Instill Trust, Values Differences and Executes through Others.
• Additionally, Drives Accountability, Provides and Receives Feedback and Develops our Future Talent.
• Set clear and consistent performance expectations with RDSs.
• Provide managerial excellence in recruiting and developing a high-performance team including taking appropriate personnel actions in a timely manner.
• Develop the leadership and rare disease skill sets of RDSs.
• Work with individuals to create action plans for continued development and progression; provide guidance to team members for their personal and career development.
• Conduct regular performance reviews with RDSs.
• Sets standards for and ensures regular completion of field contact forms to ensure effective communication of RDSs strengths and opportunities for continued development.
• Conduct regular field contacts each quarter as a key tactic toward ensuring field messaging, compliance, and success and identify early warning signals that may be materializing.
• Efficient in conducting all ABD responsibilities in a virtual or face to face environment.
• Collaborate with the Managed Markets team to implement and measure push and pull-through initiatives that support achieving sales objectives.
• Develop and maintain working knowledge of top managed care plans through effective collaboration and communication with the Regional Accounts Directors and the National Account Directors.
• Develop and maintain a strong partnership with all internal partners such as marketing, training, medical, manage markets/market access, commercial operations and human resources.
• Identify and cultivate appropriate business relationships with key opinion leaders, within each region and the area.
• Develop strong collaboration and partnership with other customer-facing teams; Patient and Community Educators, Director of Residential Stakeholders, Regional Account Directors, and Hybrid Sales Team.
• Work with VP, Customer Engagement, other Area Business Directors and commercial leadership in organizing Soleno Therapeutics’ long-term sales objectives, projecting sales force requirements and establishing solutions that optimize sales effort.
• Participate in home office activities that help drive sales performance including marketing, sales training, and commercial operations.

Area Business Director – West

• Lead Area sales team to exceed sales goals.
• Participate in the development of annual sales budget.
• Manage to quarterly and annual expense budget.
• Participate in development, ownership and communication of annual incentive compensation programs.
• Participate in and implement national strategies by driving ideas and tactics to manage Area challenges.
• Ensure the development of Area strategies that embody the same elements.
• Create an environment and culture that is consistent with the greater sales organization.
• Set clear and consistent performance expectations with RDSs.
• Provide managerial excellence in recruiting and developing a high-performance team including taking appropriate personnel actions in a timely manner.
• Develop the leadership and rare disease skill sets of RDSs.
• Conduct regular performance reviews with RDSs.
• Conduct regular field contacts each quarter as a key tactic toward ensuring field messaging, compliance, and success.