Solenis

Senior Customer Service Representative, Danish

Solenis

full-time

Posted on:

Location Type: Remote

Location: Poland

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Job Level

Senior

About the role

  • Resolve escalated or complex customer issues with professionalism
  • Mentor and train entry-level Customer Service Representatives
  • Identify and support improvements in service processes
  • Help monitor service quality and team performance
  • Build and maintain strong customer relationships

Requirements

  • Proficiency in Danish and English is a must
  • 3-5 years of customer service experience, including senior or lead roles
  • Excellent communication and problem-solving skills
  • Experience with CRM tools and service platforms
  • High school diploma required; additional education a plus
Benefits
  • Private medical care by Lux-MED
  • Life insurance by UNUM
  • Employee retirement plan (PPE) after trial period
  • Sports card (Multisport) - partially employer-funded
  • Employee Assistance Program for Employees and Families
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experienceproblem-solving
Soft Skills
communicationmentoringtrainingprofessionalismrelationship building
Certifications
high school diploma