Solenis

Senior Bilingual Customer Service Representative

Solenis

full-time

Posted on:

Location Type: Hybrid

Location: Campinas • Brazil

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Job Level

Senior

About the role

  • Establish open communication with customers and field teams to ensure any changes or impacts on customer expectations are communicated
  • Handle incoming calls related to customer needs and expectations
  • Take ownership of concerns and resolve them within Key Performance Indicators (KPIs)
  • Serve as the main point of contact for the Sales team regarding all matters related to the order and distribution process
  • Process orders accurately and promptly
  • Promote and expand company products through cross-selling and up-selling techniques
  • Support other areas of the business as needed
  • Communicate frequently with management to provide updates on account progress
  • Recommend and implement improvements to existing processes
  • Maintain open lines of communication with Account Managers

Requirements

  • Fluency in English and French, with exceptional written and verbal communication skills
  • High school diploma or equivalent; technical or higher education preferred
  • More than 5 years of relevant experience in Customer Service and/or Account Management is desirable
  • Digital literacy (SAP, Salesforce, Microsoft Office, Gmail, and Google documents)
  • Ability to arrive on time and complete full shifts
  • High-speed internet access for occasional work-from-home days
  • Availability to work on local holidays to support North American operations
Benefits
  • Competitive compensation
  • Comprehensive benefits, including medical, dental and vision insurance
  • 401(k) plan
  • Numerous opportunities for professional growth and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceaccount managementorder processingcross-sellingup-sellingKPI managementprocess improvement
Soft Skills
communicationproblem-solvingownershipteam collaborationadaptability
Certifications
high school diplomatechnical educationhigher education