Soldiers Nutrition

Analyst

• Manage the product catalog, including product listings, pricing, and updates;
• Ensure correct integration between ERP/HUB systems;
• Map and document operational processes, identifying bottlenecks and opportunities for automation;
• Experience in onboarding new partners;
• Act as the point of contact between technology teams and other departments;

Marketplace Analyst

Performance Marketing

• Management and optimization of campaigns on Mercado Livre Ads, Shopee Ads, and Amazon Ads (primary focus)
• Support and operation of Google Ads and Meta Ads
• Monitoring and analysis of performance metrics: ROI, ROAS, CPC, CAC, Conversion Rate, and revenue
• Preparation of periodic reports with insights and strategic recommendations
• Identification of opportunities to improve campaigns based on data
• Alignment with internal teams: content, commercial, and executive management

Senior Performance Marketing Analyst

• Respond to customers via email, WhatsApp and marketplace platforms (Shopee, Magalu, TikTok, Netshoes, among others).
• Record, analyze and complete return, exchange and warranty processes, ensuring compliance with internal policies and marketplace requirements.
• Identify reasons for returns and propose improvements to internal processes.
• Track the status of requests until final resolution, providing clear, concise and timely responses to customers.
• Issue shipping authorizations, prepaid return labels and perform other post-sale procedures as needed.
• Provide post-sale customer service focused on customer satisfaction, retention and loyalty.
• Monitor deadlines and ensure all handling complies with the policies of each sales channel.

Marketplace Analyst

Senior Performance Marketing Analyst

Customer Service Analyst (SAC)