Solar Alternatives

Call Center Representative

• Serve as the first contact and brand ambassador for prospective solar owners
• Make calls and set appointments that can lead to sales opportunities
• Maintain and update lead data in the company CRM tool
• Initiate and support the broader sales process, including follow-ups and scheduling
• Use company VOIP and CRM systems and participate in product and sales training
• Collaborate with colleagues, team leaders, and managers; contribute ideas to improve processes
• Maintain professional demeanor, positive attitude, and strong phone/email etiquette
• Work a consistent schedule and meet performance and appointment-setting targets

Call Center Specialist