Solance

Operations

• Support new customer onboarding, transaction monitoring, and customer service operations
• Ensure a high standard of client experience throughout the onboarding process
• Own every issue through to resolution, maintaining clear communication with clients
• Monitor customer transaction activity and escalate concerns for further review
• Maintain accurate records in onboarding and transaction monitoring systems
• Provide guidance on payments-related queries and support resolution of issues

Operations Analyst

Full-stack Engineer

• Architecture design: contribute to the creation and evolution of the architecture of our tech solutions, ensuring scalability, resilience, security, and performance.
• Team mentorship: Coach engineering teams, guiding best practices in software development and engineering processes.
• Code Development: Engage in hands-on coding and actively contribute to the development of core features and functionality.
• Collaboration across the business: Work closely with business SMEs, Product Designers and other business stakeholders to ensure alignment of technology with business objectives.
• Quality Assurance: Support and contribute to a robust testing practice and ensure adherence to coding standards throughout the development lifecycle.
• Technology Research: Stay ahead of the curve by researching new technologies and recommending solutions that can enhance our offerings.
• Compliance and Security: Work with compliance and risk team members to implement security measures that safeguard sensitive financial data.

Operations Analyst

Staff Engineer