Solakon GmbH

Customer Success Manager

• Strategisches CRM & Growth-Funnels: Du baust skalierbare CRM-Strategien auf, die direkten Einfluss auf unseren Umsatz und den Customer Lifetime Value haben.
• Du konzipierst, entwickelst und optimierst E-Mail-, WhatsApp- und SMS-Flows und sorgst für eine klare, performante Kommunikation entlang der gesamten Customer Journey.
• Lead-Nurturing & Performance-Unterstützung: In enger Kooperation mit unserem Performance-Team entwickelst du Funnel-Logiken, die Paid Leads systematisch in Käufer verwandeln.
• Du gestaltest Nurturing-Sequenzen und gibst Input für Copy & Creatives, damit unsere Ads profitabler skalieren.
• Retention & CLTV-Steigerung: Du erkennst Kundenbedürfnisse und baust daraus gezielte Flows, die Wiederkäufe fördern, Abwanderung verhindern und loyale Kundenbeziehungen schaffen.
• Copywriting & Kundenpsychologie: Du schreibst verkaufsstarke Texte, die emotional, klar und relevant sind.
• Testing, Analytics & Iteration: Du analysierst Kundenverhalten, führst A/B-Tests durch, interpretierst Daten aus Klaviyo, Shopify & Co. und optimierst kontinuierlich.

Senior CRM Manager

Supply Chain

• You are responsible for the entire supply chain process, from placing orders with suppliers to delivering products to our customers.
• You manage procurement from China, coordinate supplier contacts, and ensure our products are shipped to Germany reliably and cost-effectively.
• You plan demand and forecasts based on sales figures and inventory levels, optimizing order quantities and lead times.
• You work closely with our founder and the logistics, finance, and e-commerce teams to structure and scale processes.
• You will build a dedicated supply chain team over time and establish clear procedures and KPIs.

Head of Supply Chain

Administration

• User & Access Management: Manage user accounts, SSO, MFA and access permissions in Google Workspace and other cloud tools.
• Workstations & Devices: Set up, configure and maintain Windows, macOS and Linux workstations and servers, including asset management and Mobile Device Management (MDM).
• Networks & IT Services: Support networks, printers, VPN access and basic network infrastructure. Assist with troubleshooting and performance optimization.
• IT Security & Data Protection: Implement and monitor security measures, patch management, backups and GDPR compliance.
• Helpdesk & Support: Handle tickets, resolve technical issues at 1st and 2nd level support and document IT processes.

IT Specialist (System Integration) – IT Administrator

Recruitment

• You develop a scalable recruiting strategy and implement it in a structured and effective way.
• You build modern, digitally supported recruiting processes and ensure a compelling candidate journey from application to contract signing.
• You proactively and personally engage suitable candidates through targeted outreach.
• You write job ads tailored to target groups and run innovative sourcing campaigns.
• You collaborate closely with hiring teams and company leadership.
• You actively contribute to the development of our employer brand.
• You use applicant tracking systems, track relevant KPIs, and derive measures for continuous optimization.
• You coordinate external partners such as headhunters and agencies.

Recruiter

• Recruiting strategy: You will develop a scalable recruiting strategy and implement it in a structured and effective way — always focusing on performance, efficiency and the candidate experience.
• Processes & candidate journey: You will build modern, digitally supported recruiting processes and ensure a convincing process from application through to contract signing.
• Active sourcing: You will proactively, selectively and personally approach suitable candidates via platforms such as LinkedIn, Xing or specialist networks.
• Job postings & campaigns: You will write target-group–oriented job advertisements and run innovative sourcing campaigns.
• Interface with business units: You will work closely with departments and management to align job profiles, selection processes and salary benchmarks.
• Employer branding: You will actively contribute to the development of our employer brand and make our strengths visible.
• Tools & data: You will use applicant tracking systems, track relevant KPIs and derive measures for continuous optimization.
• Vendor management: You will coordinate external partners such as headhunters or agencies.

Designer

• Design outstanding graphic promotional materials for marketing campaigns
• Support the marketing team with campaign conceptualization and design
• Create packaging, instructions/user guides, and flyers
• Work closely with cross-functional teams and company leadership

Graphic Designer – m/f/d

• Als Fachinformatiker Systemintegration / IT-Administrator stellst du sicher, dass unsere IT-Umgebung reibungslos funktioniert und das Team jederzeit optimal arbeiten kann.
• Du bist die erste Anlaufstelle für technische Fragen, betreust Hard- und Software, richtest Systeme ein und sorgst für eine sichere und effiziente IT-Infrastruktur.
• Benutzer- & Rechteverwaltung: Verwaltung von Nutzerkonten, SSO, MFA und Zugriffsrechten in Google Workspace und anderen Cloud-Tools.
• Arbeitsplätze & Geräte: Einrichtung, Konfiguration und Betreuung von Windows-, macOS- und Linux-Arbeitsplätzen und Servern.
• Netzwerk & IT-Services: Betreuung von Netzwerken, Druckern, VPN-Zugängen und grundlegender Netzwerkinfrastruktur.
• Unterstützung bei der Fehleranalyse und Optimierung.
• IT-Sicherheit & Datenschutz: Umsetzung und Überwachung von Sicherheitsmaßnahmen, Patch-Management, Backups und Einhaltung der DSGVO.
• Helpdesk & Support: Bearbeitung von Tickets, Lösung technischer Probleme im 1st und 2nd Level Support, Dokumentation von IT-Prozessen.

Senior CRM Manager

Head of Supply Chain

IT Specialist (System Integration) – IT Administrator

Recruiter

Recruiter

Graphic Designer – m/f/d

Fachinformatiker Systemintegration – IT-Administrator