Senior Cloud Site Reliability Engineer

Solace

full-time

Posted on: 9/21/2025

Origin: • 🇨🇦 Canada

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Senior

AWSAzureCloudGoGoogle Cloud PlatformGroovyKubernetesLinuxPrometheusPythonTerraform

About the role

Responsible for daily operations of Solace Cloud, the market-leading SaaS offering, across AWS, Azure, GCP, Kubernetes, etc.
Ensure Solace Cloud Services are healthy and reliable and SLAs are being met
Design and implement infrastructure tooling, observability, and automation
Improve production operations to be more efficient and less error-prone
Handle production incidents according to industry-standard incident management processes
Process service requests and provisioning by customers
Manage customer escalations and drive resolution in mission-critical, high-impact production environments
Work directly with customers to identify, troubleshoot, and resolve operational issues
Debug Linux and Kubernetes at a system level to detect and resolve operational issues
Participate in on-call rotation and provide 24x7 off-hours support

Proven expertise with public cloud providers (AWS, Azure, GCP) services & features
Proven expertise with cloud Kubernetes infrastructure platforms (EKS, AKS, GKE)
Hands-on experience with Monitoring tools like Datadog, Kibana, Prometheus
Hands-on experience with Infrastructure Automation using Terraform, CloudFormation
Hands-on expertise in debugging production alerts
Expert-level understanding of Linux Operating Systems
Programmer in languages such as Groovy, Python, and Go
Certified Kubernetes Administrator
Certified Cloud Administrator (AWS, Azure, or GCP)
Expert-level knowledge in Cloud Networking Solutions
Expert-level knowledge in handling production incidents in multi-cloud environments
Proven ability to manage customer escalations and drive resolution in mission-critical production environments
Experience in SaaS operations and customer-facing technical support
Be on-call rotation and provide 24x7 off-hours support
Strong communicator able to articulate complex technical issues and communicate with customers
Ideally 7+ years of work experience in a technical role
Must be able to work in/commute to Ottawa area; eligibility to work in Canada asked in application