Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met
Assist in implementing the infrastructure tooling, observability, and automation
Contribute to making the production operations more efficient, less error-prone
Handle production incidents in enterprise-grade multi-cloud environments according to industry-standard Incident management process
Process handling service requests and provisioning by the customers
Manage customer escalations and drive resolution in mission-critical, high-impact production environments
Work directly with customers to identify, troubleshoot, and resolve operational issues
Expert debugging knowledge in Linux and Kubernetes to detect operational issues
Be on-call rotation and provide 24x7 off-hours support

Requirements

Proven expertise with public cloud providers (AWS, Azure, GCP) services & features
Proven expertise with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service
Hands-on experience with Monitoring tools like Datadog, Kibana, Prometheus etc.
Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation
Hands-on expertise in debugging production alerts
Strong understanding of Linux Operating Systems
Programmer in languages such as Groovy, Python, and Go
Hands-on experience with AI tools and a strong interest in advancing AI capabilities.

Benefits

Balance matters – We believe work should fit into your life, not the other way.
Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered.
Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
Growth mindset – Our training programs are designed to help you level up, fast.
Customer Obsessed – We’re proud of our world-class customer lineup.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

KubernetesLinuxTerraformCloud FormationGroovyPythonGoMonitoring toolsAI toolsPublic cloud services

Soft Skills

Incident managementCustomer escalation managementTroubleshootingOperational issue resolutionProduction operations efficiency