Solace

Clinical Operations Coordinator

Solace

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $21 - $26 per hour

Job Level

Mid-LevelSenior

About the role

  • Provide real-time operational support to providers when immediate outreach is needed (i.e., rescheduling visits, contacting patients or family members)
  • Act as a central point of coordination with the Medical Director during provider call-outs, technical issues, or when visits extend beyond scheduled time
  • Manage and optimize schedules for a mixed workforce of 1099 and W2 physicians to ensure consistent staffing during peak demand
  • Proactively contact and support impacted patients when scheduling changes or delays occur
  • Monitor and help ensure fairness and consistency in leave usage, flagging outliers or concerns to leadership
  • Ensure provider calendars accurately reflect approved availability, identifying and escalating unapproved or anomalous blocks
  • Support pilot scheduling initiatives (evenings, weekends, extended hours) by tracking utilization, no-show rates, and provider participation
  • Maintain clear documentation and communicate operational issues, trends, and recommendations to leadership
  • Collaborate closely with clinical, operations, and technical teams to resolve issues quickly and effectively
  • Take on other operational duties as assigned in support of a growing telehealth organization

Requirements

  • Strong organizational skills and the ability to manage multiple real-time priorities without losing attention to detail
  • Comfort working in a fast-paced, provider-facing environment where quick decisions matter
  • Excellent communication skills, especially in high-pressure or time-sensitive situations
  • Experience with scheduling, staffing coordination, or workforce management (healthcare or telehealth experience strongly preferred)
  • Ability to work confidently with both providers and patients, maintaining professionalism and empathy
  • Data-aware mindset: comfortable tracking metrics such as utilization, no-shows, and coverage gaps
  • Proactive problem solver who anticipates issues and takes ownership of solutions
  • High degree of reliability, discretion, and sound judgment
  • Flexibility to support coverage during extended hours or weekends as pilots are launched
  • A team-first attitude with a “get it done” mentality
  • Applicants must be based in the United States.
Benefits
  • Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
schedulingstaffing coordinationworkforce managementdata trackingmetrics analysis
Soft skills
organizational skillscommunication skillsproblem solvingprofessionalismempathyreliabilitydiscretionjudgmentflexibilityteamwork